RESPONSIBILITIES

We are looking for Customer Service Associates. This is an opportunity to become a founding and critical member of a rapidly growing startup. You will be directly responsible for the on-time delivery of food from Taiwan’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

 

Your role will include but not limit to:

* Monitoring orders placed via Deliveroo up to completion

* Liaising with different teams to ensure orders run smoothly

* Providing feedback to relevant teams to help improve our customer experience

* Responding to customer requests via telecommunications

* Investigating and resolving customer complaints and queries

 

REQUIREMENTS

* Diploma or above in any disciplines

* Customer-oriented attitude with good telephone manner as well as problem solving skills

* Excellent skills in English and Chinese, proficiency in English and Chinese word-processing

* Ability to use multiple systems and multitask in a fast-paced environment

* Ability to quickly assess a situation and problem solve to point of resolution

* Fast learner and good time management

* Self-motivated, hardworking with strong sense of responsibility

* Working experience in customer service sector is an advantage

* Availability on weekends

 

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