When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
Team Lead Job Purpose:
Assists with general management of Telesales team, providing administrative support as well as creating a more effective two-way communication between management and reps whilst maintaining a sales target. Drives performance to exceed business targets.
- Assist with hiring, training and ongoing coaching of SDR Team
- Monitor sales calls providing detailed notes along with feedback sessions
- Assist where required for preparation of team meetings and training sessions
Management to rep communication:
- Convey company goals and strategic decisions to the team
- Communicate deadlines and sales goals to team
Rep to management communication:
- Communicate individual/personal concerns to Management
- Report on process improvements necessary to enhance performance
- Ensure weekly/monthly team SDR target is exceeded
- Work with other Team Leads ensuring each member of the team receives weekly coaching sessions
- Perform management duties when Manager is absent or out of office
- Communicate team performance to Management
- Discuss and resolve team problems
- Foster positivity and motivation within team
Rare opportunity to join a fast-growing, exciting startup changing the food delivery landscape
Open, respectful and fun company culture
BIG Friday lunches – Deliveroo'd to the office of course!
Weekly Exercise class to counteract all the amazing food!
Have a real impact on the company’s growth and evolution
Work with people who love what they do every day
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.