When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are already transforming the way people think about food, providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauces that allow us to deliver our orders in under 30 minutes.
And we’re just getting started.
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
About the Production Platform Group
The production platform group build, maintain and secure services, tooling and infrastructure that is relied upon by the rest of the company to provide excellent service to our customers, riders and restaurants.
Furthermore, the teams all play a consultancy role to the other product engineering teams, evangelizing and helping the adoption of said services, tools and infra as well as helping to build reliability guidelines.
There are three core areas; planning, communications and engineering processes.
Day to day:
- Work with the engineers to build a roadmap, prioritize and execute the backlog
- Track issues and find solutions for programme problems as they arise
- Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working toward the same goal and managing communication & changes. You’ll need to advocate for all stakeholders throughout the program to ensure they have the support needed to succeed
- Process optimisation: It’s essential that we continue to learn. You’ll be responsible for identifying where we can improve, and making sure that we execute required changes across teams
- Workflow improvement: You will work closely with your team to define and maintain work practices, tools and guidelines across the team
- Passion for working with devops and infrastructure teams
- Interpersonal skills to build relationships, and collaborate with diverse geographically distributed teams
- Manage multiple facets of a large-scale project and track progress
- Work on many tasks at once, which makes multitasking skills a must-have
- Solve problems to keep multiple programmes of work on track
- Work effectively in a constantly evolving and ambiguous environment
- 3+ years of industry experience as a Technical Programme Manager
- Ability to effectively articulate technical challenges to all org levels
- Incident management experience
Life at Deliveroo
We are a growing team, with a very large impact, seeking to solve some of the most interesting challenges out there. We move fast, we’re always looking for new ideas and the entire company is very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours to work on. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role, to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.