Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  We’re changing the game for riders, restaurants, and consumers.

 

And we’re still just getting started...

 

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

 

Business Operations and Commercial Lead 

The Role

Deliveroo’s business development managers, account managers, and partner services functions collectively make up our commercial team.  From signing and on-boarding, to restaurant support, to relationship management and consultancy, we strive to not just be the best-in-class food delivery partner to restaurants, but also a true strategic partner that can add value in so many other ways.  The commercial specialist is data-driven and analytical, looking at how we stack up against our competitors in the food delivery space. The insights learned from these projects will guide and inform our greater commercial decisions and strategy.

 

More specifically, responsibilities include:

  • Competitive intel tracking, monitoring, and reporting

  • ROI analysis on the various initiatives the team runs to understand effectiveness on growth and profitability

  • General commercial project management (Carousel monetization, FP GMV analysis, budget management i.e. Marketer + free delivery)

  • Work closely with the commercial team to drive best commercial strategy for restaurant partners

 

Requirements

  • Minimum of three years work experience

  • Highly analytical - able to digest large amounts of data and distill into concise and actionable insights, and communicate results effectively

  • Be passionate about using numbers to drive strategy, preferably with a proven track record in project management

  • Be commercially minded, always thinking about growth, profitability, and competition

  • Be hard working, proactive, self motivated, and results driven

  • Be a teamplayer, able to work across teams, functions, and people across the entire business

  • Must be fluent in English and Cantonese

 

We are a young company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business.

 

Benefits

  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape

  • Open, respectful and fun company culture

  • BIG Friday lunches – food Deliveroo'd to the office, and tons of team social events

  • Deliveroo PLUS - order from Deliveroo with no delivery fee

  • Gym and phone subsidies

  • Free subscription to online learning platform, Coursera

  • Standard health and dental insurance coverage

  • Have a real impact on the company’s growth and evolution

  • Work with people who love what they do every day

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around

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