When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
We are looking for a Marketing Analyst to join our team based in our Melbourne Head Office. The primary role of the Marketing Analyst will be to support the marketing team with various data requests. This role is responsible for the creation and design of reports and reporting tools as well as the provision of data analysis to deliver insights to key decision makers to assist in all marketing planning and analysis.
The role will involve:
Providing analytical support across the broader marketing team, by assisting in setting up effective post-analysis and reporting
Analysing the impact of marketing activity on business performance
Support marketing in driving campaign effectiveness through ongoing optimisation of data selection and KPI development
Creating and managing visualisation analysis using Looker, excel and other programs
Collaborating with other data scientists and marketing colleagues to drive and continually improve reporting solutions
Converting gathered data into easily comprehensible information and dispersing insights and recommendations across the team and management
Understanding and optimising return on marketing investment
Continually improving all data processes within the marketing team.
Creation, roll out & ownership of processes, tools and reporting dashboards to improve internal efficiency
Support marketing team with Ad hoc analysis, insights and reporting requests
The ideal candidate is highly analytical with a strong set of organizational and communication skills. You’ll be able to think strategically, validate your assumptions with data, and then execute quickly on your plans.
You should also be:
Driven, hard-working and agile. We move fast at Deliveroo and you’ll be comfortable with the same
Extremely analytical and have a passion for detail, marketing and data crunching
Resourceful, creative, and with a keen eye for leveraging data insights to help our marketing team make more insightful business decisions. You’re detail-oriented and able to maintain a high level of accuracy across all aspects of your work.
Able to create reports and dashboards such as Looker, Power Bi or Tableau to be used by marketing and business stakeholders
Comfortable working with individuals at all levels. You must be a team player and able to galvanise support from colleagues across departments and cities.
An expert in Excel. Experience using SQL, Looker and Google Suite would be beneficial
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.