Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

The Role

If you love a challenge, have experience leading teams in fast paced operational environments, and have a passion for learning, Deliveroo is a great place to be. We have an opening for a Senior Training Manager on our Sales Enablement and Training team. 

Sales Enablement supports sales teams distributed across APAC and Europe. This energetic individual will lead a small global training team with primary responsibility for creating impact by designing and developing learning solutions to deliver business performance. You will lead the design, development, and maintenance of instructor-led, virtual instructor-led and eLearning training in support of existing and new opportunities. You should thrive working in a rapidly changing and growing environment. In many ways, we are starting at the ground floor with this role and it’s vital you create, drive, and execute our Training strategy. Based in London HQ, domestic and international travel is required.

 

Roles & Responsibilities

  • Build and execute a learning facilitation strategy that helps us meet our business goals

  • Lead a team including establishing a direction for hiring, development, and retention of talent; coaching, and performance management

  • Plan the design and development of training programs including selecting the appropriate delivery methodologies and sources of content.

  • Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching at your site for individual contributors as well as leaders and managers.

  • Focus on the continual process, efficiency, and quality improvement

  • Utilize performance consulting techniques to partner with the business to understand root cause before solutioning learning

  • Evaluate facilitator performance and the effectiveness of learning programs, providing recommendations for improvement for both content and delivery methods

  • Cultivate the team’s ways of working, acting as a motivational leadership role-model and having a full grasp of our learning needs and products to support those

  • Implement regular training needs analyses and ensure ongoing requirements are gathered and delivered to support the business

  • Deliver against business needs, ensuring the global design is adapted for regional delivery

  • Identify, mitigate, resolve or call out risks, issues, and dependencies that could impact the delivery of learning solutions

  • Coordinate across Marketing, Product, Technology, and Operations teams to ensure smooth rollouts of product enhancements or new products including coordination of UAT, training materials, scheduling, and communication

  • Ensure quality expectations are met

  • Be responsible for the budget for the Training team, ensuring that the team stays within plan/forecast

Qualifications:

  • Bachelor’s degree or significant college course work, in communication, education or related field

  • 3+ years of experience in successfully managing a team and supporting their success and growth

  • Demonstrate success and experience with planning, creating, implementing and delivering training

  • Minimum of 6 years’ experience in Corporate Training/L&D, eLearning, Instructional Design and usage of learning management systems

  • Enthusiastic role model and thought-provoking leader

  • Demonstrated ability to prioritize competing priorities across multiple, complex initiatives and multiple stakeholders

  • Extraordinary people skills, including organizational, facilitation, coaching, and presentation skills

  • Excellent written and verbal communications skills; polished interpersonal skills

  • Passion and integrity with a commitment to deliver extraordinary results

  • Previous experience in a global role within a matrixed organization

  • In-depth knowledge of learning theory and methodologies in the design, development, delivery, and evaluation of online, in-person, and blended learning solutions

  • Demonstrated ability to successfully deal with change and ambiguity

  • Proven collaboration and planning skills with the ability to prioritize competing priorities

  • Professional certifications in Training, Learning & Development

  • Project/program management and organizational skills

Preferred qualifications: 

  • Demonstrated working knowledge of eLearning development tools such as Brainshark, Learncore/Showpad etc.

 

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

 

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