When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
The policy implementation lead will sit within our partner services team. You will be responsible for designing and implementing restaurant policies and working with our partners to drive business performance and ensure we provide our customers with a high quality selection of restaurants on Deliveroo.
The policy implementation lead will work closely with a wide range of internal stakeholders, including our Legal, Comms & Policy team, the central commercial team and our local markets across the world.
You will be a highly detail oriented person who is equally comfortable analysing the big picture, as well as diving deep into the weeds. You will be able to map out new processes from scratch, and identify opportunities to improve existing processes.
What you will do
- Help design and implement the policies we use to manage the quality of restaurants on our platform (e.g. our food hygiene and allergens policies)
- Work with commercial and product teams to analyse opportunities for us to drive business performance through the introduction of new restaurant policies
- Be the point of contact for local markets for all things policy-related, helping them to understand what is happening in HQ and supporting with questions
- Execute on projects at a global and local level
- 4+ years work experience in a fast-paced environment
- Highly analytical and process driven
- Strong problem-solving ability; the candidate should be very comfortable using data to identify and prioritize key opportunities
- Excellent time-management skills and the ability to work on multiple projects at once
- Capability to build solutions and processes that scale; designs solutions for a multiple of the current size of the business
- Strong communication skills and the ability to work with multiple teams across the globe on a range of projects
- Proficient excel & powerpoint knowledge
- SQL, Tableau or Looker Knowledge (desirable)
- Restaurant industry experience (desirable)
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around