When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started...
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
As the Site Manager, you will be working with the Site Operations Manager and taking responsibility for the whole site, from maintaining the kitchens, to ensuring the smooth running of all the delivery operations working alongside our Restaurant Partners to improve their day to day business. As well as behind the scenes functions, we will also need you to be comfortable in a guest-facing context as we operate several dine-in areas within our Editions sites and being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is absolutely crucial.
Working with a wider team you will be tasked with improving kitchen efficiencies overall, from prep time and service time to Food Safety & Hygiene standards, you will have a huge influence on maximizing the profitability of the restaurant brands through using your expert knowledge to suggest labor control and stock control, amongst other innovative suggestions.
You will be working alongside the site manager, a well as Site Operations Associates whilst working closely with up to 10 Head Chefs and their kitchen staff.
Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc
Improving our restaurant partners kitchen operational efficiency
Improving site efficiency and reducing site operational costs
Liaising with our restaurant account management and rider operations teams to improve our overall site performance
You will be tasked with:
Ensuring the site is fully functional at all times, from maintenance issues, meeting health and safety standards, as well as food hygiene standards across every kitchen and managing stock deliveries. Support the head chefs to ensure maximal operational efficiency, through labor costs, stock control and service/prep time. Liaise with our restaurant account management and rider operations teams to improve overall performance of the site, for both customer and restaurant brands. Lead on training, development and progression in all areas on site for the benefit of the restaurant brands. Managing the logistics of the whole site, from prep, receiving orders, stock deliveries, ordering and staffing costs, P&L. Managing conflict, operational and logistical challenges and dealing with multiple situations regarding service standards at any one time when on shift. A cool head when things don;t go according to plan is essential. You are friendly, great at problem solving and organised, as you will be working alongside a team of chefs, delivery riders, and influencing others. You are full of energy as the role has demanding hours, and can handle lots of data while multi-tasking.
It is essential that you have a minimum of 2 years experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants. Along with this, a good understanding of the P&L is ideal, experience in managing P&L for your business at a level in excess of SGD$850,000 annually.
As Deliveroo is a weekend and late night company in the hospitality industry, it is essential for you to work shift work, including week nights and weekends. Typically 2 out of 3 weekend nights you will be required on shift and Sunday evenings are our busiest time of the week.
Comfortable in a guest-facing context, we operate several dine-in areas within our Editions sites so being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is absolutely crucial.
Experience in leading a team and partner communication with exceptional attention to detail
Good with numbers - comfortable with data to inform your decisions
Life at Deliveroo:
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity:
At Deliveroo we know that people are the heart of the business and we prioritise their welfare.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.