When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 6 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 6 years and we operate in 14 countries with over 60,000 riders who deliver orders from 80,000 takeaways restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year, yet most of the extraordinary value this company will generate lies ahead of us.
The communications team is a vital part of the business. It is this team’s job to effectively communicate the positive impact Deliveroo is having for customers, restaurants and riders, by offering the flexible on demand work people want and bringing amazing food to people when and where they want it.
We’re looking for a Head of Communications for Ireland. The role involves being the lead on all reactive media for Ireland, as well as planning and delivering proactive interventions each month, managing an external communications agency, and advising the company on the communication implications of policy and operational decisions. The role will be central to the positioning of Deliveroo Ireland’s media market, amongst Irish consumers and amongst Deliveroo’s key stakeholders in Ireland.
On the consumer comms side, you will also be responsible for coming up with original, engaging and FUN ideas that excite existing customers and potential take-away fans, and make Deliveroo THE food delivery app of choice. Whether that’s creating a weird and wonderful dish exclusive to Deliveroo customers, scaling a mountain to make an extreme delivery, or using our data to reveal the real kebab capital of the country, no two days are the same.
On the corporate comms side, you will be responsible for interventions that communicate how Deliveroo is changing the way people eat, how people work and how restaurants growth their businesses.
The role will be based at Deliveroo’s Dublin office, and will involve travel to the HQ London. It will report to both the Director of Consumer Comms and Director of Corporate Comms (based in London), essential ingredients for the role will be:
- An appetite for work. The hyper pace of Deliveroo’s business and the development of its issues means this is a ‘full on’ job.
- An enthusiasm for up to the minute, difficult media issues. This includes a desire to pick up the phone to journalists and to form strong relationships with them. Business editors, political journalists and tech correspondents are all highly relevant.
- Excellent, thoughtful judgement.
- Experience in crisis communications.
- An eye for a creative idea that will get media attention, and the ability to translate that into an activation that resonates with our audience
- A track record of landing stories in tier one media, including stunts and creative executions
- A proactive attitude and a desire to help make decisions right across the business, including commercial and operational decisions.
- A genuine desire to help others in a collaborative way, in a fast-growing business.
- A good understanding of the political context in Ireland.
- A good understanding of the policy issues which Deliveroo may be involved in, and a desire to ‘shape the debate’.
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. Deliveroo is a company doing exciting things, changing the way people think about food and bringing amazing meals to people whenever and wherever they want it.
We move fast, we’re always looking for new ideas and new creative ways to tell the story of the exciting service and innovations we are delivering to people across Ireland.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.