When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
Currently, we have a Recruitment Coordination team of 7 (spread across the UK, EU and APAC), this is likely to double in the next 12 months along with the wider Recruitment team which we expect to grow from 35 - 80 by this time next year. With such growth and demand for scheduling support, we need to ensure a big enough team to support all interview activity. With this growing team, we’re looking for a proven people manager who wants to help shape their own team structure and develop their own career in the process. As we scale the whole Recruitment team, there’ll be no shortage of work, both day to day and project-based, to land across the business.
We currently work with a ratio of 1 Coordinator to 6 Recruiters, but we’re sure this needs to be lowered to come down as we look to do more work on candidate experience, candidate surveys, interview approach and the scheduling process itself. Our desire is to create a best in class coordination function that’s able to meet the demands of the business whilst constantly delivering brilliant candidate experience for the candidates during the process.
- Build and shape the Recruitment Coordination function globally for Deliveroo
- Process re-design - whilst what we do generally works for us, we know there’s likely to be a better way of doing things so want someone who will be able to help drive process changes.
- Seek out opportunities to automate or outsource parts of the job where relevant
- Create key metrics to measure the function on, what is a busy week v’s an average one, running weekly reports and using that to inform of the need for process change.
- Managing and mentoring the team on a day to day basis, 1:2:1’s, performance reviews, KPI’s and helping to develop potential career paths for them
- Manage team workflow and work out the ratio of Recruiters per Recruitment Coordinator
- Work with the Recruitment Leads for each region to work out the best way to approach local coordination
- Keep the Coordinator job levels up to date
- Work with key stakeholders across the Recruitment Team, the wider People team and from the business (exec’s, EA’s, facilities).
- Initially, you will have a light scheduling load, maybe filling 20-30% of your time, but as the teams grow we expect this to reduce.
- Push candidate experience across the team. The Recruitment Coordination team is perfectly placed to be the gatekeeper of employee experience for the Recruitment team.
Skills we’re looking for:
- An experienced coordinator, someone who has done it before, knows what good looks like and understands the challenges involved in the job is essential
- A proven problem solver with a track record of process re-design
- Project Management skills
- A proven people manager with experience of coaching and developing others and someone who is looking to develop their own leadership skills. Empower your team, develop them and influence the wider Recruitment team.
- You’ll need to have high levels of resilience and the drive to make change rather than wait for it to come and find you.
- Experience in a big tech company would be advantageous, but not essential.
- Interest in process automation would be beneficial, we’ve definitely got parts of the role that can be done differently, so someone who can think about what tech we can use to solve these problems would be a huge help.
- ATS experience (we use Greenhouse) is essential, we’re the superusers of the team so someone who can maximise usage is required
In addition to the above skills, we can’t emphasise this enough, this is a FAST paced environment where things have the ability to change quickly so you must be someone comfy working with ambiguity, without structure at times and making things happen for yourself and your team. This is an ‘ask for forgiveness, not permission’ sort of place. You’ll have to be pro-active, own your own development (as you’d expect your team to own theirs) and be a thought leader in your area of expertise.
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.