Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

We’re looking for a talented individual to join our Operations department. This team is responsible for ensuring a seamless delivery service is provided from start to finish.  With an in-depth understanding of the bigger picture, you will have the responsibility of keeping our riders on the road by ensuring they have all the kit and equipment they need. This means everything from procurement to the processes behind issuance.  The right individual must have experience in procurement, the management of stock/inventory and its timely delivery.

We’re looking for a talented individual to join our Operations department. This team is responsible for ensuring a seamless delivery service is provided from start to finish.  With an in-depth understanding of the bigger picture, you will have the responsibility of keeping our riders on the road by ensuring they have all the kit and equipment they need. This means everything from procurement to the processes behind issuance.  The right individual must have experience in procurement, the management of stock/inventory and its timely delivery.

RESPONSIBILITIES

  • Working closely with Deliveroo HQ to ensure the rider fleet is trained with best practices in mind and that rider training is aligned with global strategy.

  • Delivering a consistent quality of training in line with industry and Deliveroo best practices and to optimise the rider training process based on current fleet performance, and general business requirements.

  • Spotting riders that are delivering below standards performance and ensuring that re-training procedures are in place to support them.

  • Managing a team of supervisors in charge of liaising communication between the fleet on the ground and the Deliveroo team.

  • Manage rider fleet records ensuring that all rider details are accurate.

  • Ensure that the skills of the rider fleet remains up to date with Deliveroo developments.

  • Managing the rider onboarding process ensuring that the right number of riders are equipped, trained and ready to deliver orders.

REQUIREMENTS

  • Numerate degree from a good university (that said, we will consider equivalent professional and life experience).

  • Min. 1-2 years of Kuwait experience, preferably onboarding, training and organising a team towards a common goal.

  • Experience of working with complex teams and people from a variety of backgrounds / nationalities.

  • Exceptional organisational skills and ability to execute plans with speed and efficiency.

  • Driven and confident personality, who can keep a cool head in a crisis and approach problems creatively.

  • Entrepreneurial mindset and a willingness to get your hands dirty.

  • Fluent written and spoken English. Hindi & Arabic languages are also a bonus.

  • Strong Proficiency with Microsoft Office, especially Excel, or Google equivalents, and a keen eye for data.

BENEFITS

  • Free food and LOTS of it

  • Access to Deliveroo Plus (no delivery fee on all orders)

  • An extremely fun team to work alongside!

  • Abundance of great online learning courses delivered by global universities

  • The opportunity to grow within a fast paced progressive organisation.

  • Team Thursday lunches from our amazing restaurant partners and regular tasting sessions.

  • Annual return flight ticket to your home country

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.



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