Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Opportunity

Deliveroo’s looking for an enthusiastic knowledge manager to join the user research team and help us get the most out of our research projects as we grow. This role is a critical connection to maximise the value of the research we do by helping surface what we already know to a rapidly growing business and improving our efficiency in a fast-paced environment.

This is an exciting time to join the team, as you will be involved right at the start of the process, helping us to set up and then maintain the user research library of findings and insights. You will work closely with the research team to define the taxonomy of terms and the information architecture that will work best for the business, and then manage inputting all existing and new data with relevant metadata into this system.

You will continually manage the data in the library: this will consist of everything from curating new collections of findings, updating and adding to the research taxonomy as relevant, and auditing the existing data to ensure continued relevance and accuracy. You will guide researchers and other team members across the business to find additional useful data relevant to their work and answer new questions from existing information - this could involve summarising relevant findings from various completed research projects to guide someone in a particular area or putting a reading list together relevant to a specific query.

You are:

  • Organised
  • Meticulous
  • Detail-oriented
  • Analytical
  • Thorough
  • Able to retain large amounts of information
  • Approachable and helpful
  • A problem-solver
  • Able to listen to identify real needs
  • Excellent communicator
  • Able work well with others

Ideal experience:

  • A background in research, information science or journalism
  • Experience in a role that involved upkeep of an information archive

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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