Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

The Role

 

We’re looking for a Marketing Operations Manager to join our growing Marketing Operations team. We like to think of the Marketing Operations team as the critical problem solvers to the entire Global Marketing org - the people who own tools and processes, making the team more efficient as a whole. This is alongside owning global marketing projects and creative project management. The team plays a critical role in enabling excellent marketing execution across the 14 markets in which we operate.

The successful candidate will be expected to think analytically, strategically and tactically - from the creation of plans, to the laser focus of execution. Being able to prioritise key issues and most impactful solutions will be an essential part of the role. She or he will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.

 

Responsibilities

  • Identify and deliver strategic projects that improve marketing operational efficiency and/or help the business live and breathe the Deliveroo brand. This will involve finding issues, gathering requirements from team members, scoping solutions and finally implementing them to address the original issues. Some examples include:
    • Developing an infrastructure for org and company-wide customer communications
    • Creating a governance and prioritisation framework to help the central performance marketing team field local market requests
    • Leading the marketing planning & budget cycle for 14 markets globally
    • Introducing process to further improve local market freelance talent - this could involve better onboarding of freelancers with our brand guidelines.
    • Identifying and implementing new workflow management tool for in-house creative studio
  • Regularly perform deep-dives on processes, by gathering qualitative feedback and quantitative results, and presenting recommendations to the business on how we can improve
  • Champion collaboration across both HQ marketing and other HQ functional teams (PR, Commercial, Growth) as well as HQ marketing and local teams.
  • Facilitate knowledge sharing/learnings across HQ teams and local teams.
       

 

Requirements

  • Approx. 5 years work experience with a background in marketing; experience in a marketing operations environment a positive, but not essential
  • An ability to think clearly, solve problems, scope requirements, and prioritize project work
  • Ability to think strategically and act tactically
  • Strong project management skills and attention-to-detail
  • Ability to negotiate across multiple groups of stakeholders with competing priorities and influence without direct authority
  • Ability to work efficiently with Excel (such as pivot tables, vlookup, data analysis, formulas)
  • Ability to manage and develop others across multiple disciplines
  • A strong sense of urgency and a relentless commitment to high-standards.
  • A willingness to roll up your sleeves and do whatever is necessary to get the job done
  • Strong oral and written communication skills

 

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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