Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right?  But behind the scenes is the real story.  This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

The Role

We are looking for a Traffic manager to join our busy in house creative studio. Reporting in to the Marketing Operations function you will manage scoping, resource allocation and delivery of our day to day creative briefs and support the Creative campaign managers with resourcing key priority projects. You will be a confident communicator, working with business units and channel teams to deliver impactful brand creative, building great relationships in the process.

This is a pivotal role, where it is important to ensure that all marketing collateral and work from business stakeholders, once prioritised flows efficiently to creative and production. You are responsible for keeping everyone on task, handling the logistics and keeping all key stakeholders updated on the progress. You must be comfortable working in an agile way within a fast-paced and quick-changing environment.

 

Responsibilities

  • Reviewing daily requests to the studio and manage all comms with business stakeholders via our project management tool
  • Ask the right questions to refine briefs before they come in to the studio workflow
  • Lead scoping meetings with creative leadership team to discuss effort and skill type required for each task
  • Run regular prioritisation sessions, explaining requests so marketing and studio operations can appropriately recommend whether work should be prioritised or not
  • Co-ordinating small campaigns and requests from brief and scoping through to delivery, ensuring all parties are informed of progress and any problems
  • Managing allocation of resources across the studio, assigning tasks and keeping a status check on outstanding tasks
  • Ensuring the stages of the task are met according to stakeholder and creative brief, budget, resource and deadline deliverables
  • Monitoring current traffic processes and inputting ideas on how to improve current processes where required
  • Send out weekly prioritisation emails and various comms relating to studio
  • Chase and approve timesheets on a weekly basis
  • Support Creative campaign managers on campaign resourcing for Mass comms projects
  • Building collaborative relationships with Marketing org (including channel teams) and business departments

 

Requirements

  • 1-2 years of experience
  • Comfortable managing multiple projects at the same time
  • A lateral thinker who can resolve issues and continue to move work forward
  • A positive, can-do attitude and willingness to learn and adapt with a fast, growing business
  • Great communicator, forging strong relationships with studio, marketing org and the rest of the business
  • Able to follow process and best practice
  • Competent presenter
  • Strong time management skills
  • Personable and approachable manner
  • Knowledge of Workfront or other project management tool a bonus

 

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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