When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
- Delivering Ancillary Revenue: Delivering revenue via the sale of brand activations and marketing campaigns to 3rd party companies, utilising Deliveroo owned channels and access to consumers.
- Customer Acquisition –Use partners to help acquire new customers, and drive Deliveroo’s weekly active customers and order volume.
- Build a pipeline: Build and manage a pipeline of partners who may be interested in investing marketing budget into Deliveroo. Use contacts to get to the right decision maker within an organisation.
- Partner development: You’ll be responsible for prospecting, managing inbounds, securing briefs, pitching and delivering revenue from new and existing partners in the UK. Using your organisation skills to manage the portfolio of leads and ensure we’re maximising opportunities to generate revenue.
- Partner Account Management: Own the relationship with external companies, understand their marketing objectives, and pro-actively pitch opportunities that align with their calendar.
- Internal collaboration: Work with internal teams to implement campaigns once signed off (commercial, legal, finance, operations, marketing). Understanding upcoming priorities, and championing partnerships which are a part of the wider Deliveroo marketing mix.
- Develop new Propositions: Work out new and interesting ways to offer marketing solutions to partners that will help secure investment. Iterate propositions based on feedback.
- Stakeholder Management: Create positive relationships with stakeholders (internal / external) and deliver on agreed objectives. You’ll be guarding the EU Consumer Partnerships strategy and work closely with in-country teams to optimize impact and ensure we’re maximizing opportunities to generate revenue.
- Post Campaign Analysis: You measure the impact of the campaigns you set up and document results in the relevant sheets. Based on analysis and learnings you try to replicate successful models across the EU markets.
- Knowledge Share: Share best practices/ learnings with the Regional Partnerships Managers and the international partnerships business development leads. Share your knowledge / network to optimize international results. Document everything, summarise learnings and help replicate successful models across international markets.
The role requires strong business development, sales and marketing background, along with the following skill set:
- Experience in sales, business development or account management
- Track-record of successful business development initiatives in a similar environment.
- Proven track record in partner relationship management
- Experience in working in a dynamic high-growth company
- Comfortable with approaching new clients
- Excellent verbal and written communication skills
- Passionate about food and restaurants
- Entrepreneurial attitude, proactive and go-getter
- Degree or equivalent qualification
- Experience in shopper marketing, media agencies or media sales a plus
- Proven track record in hitting revenue targets / exceeding revenue targets
- Experience of managing complex projects with multiple stakeholders
- Experience in designing and executing successful campaigns
- Fluent in at least 2 European languages
- Based in London, ability to travel to EU countries
- MBA degree a plus
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.