Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs. That’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to sink your teeth into. Out-of-the-box thinking is actively encouraged, and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

 About the role

An exciting opportunity to join the Australian Operations Management Team for one of the world’s fastest growing startups. Become one of the key leads involved in scaling the business in a fast-growing, dynamic, market. We are looking for experienced, innovative, business-minded managers to join our Operations Management Team. This is the perfect chance to apply your commercial nous and leadership expertise to create real impact in an ever-changing business.

 

As Supply Manager, you will oversee Australian logistics and procurement, whilst also managing the rider acquisition to ensure balance of rider supply to order demand. Drawing upon your previous leadership experience, you will be responsible for managing and coaching a team of ~10 driven Operations individuals. You will identify and oversee process improvements and lead strategic projects to drive efficiency within Supply and Logistics. Our Operations Managers work closely together to review and iterate business operations and support the Commercial, Marketing and Sales departments.

 

Your responsibilities will include:

  • Driving process improvements to scale and increase efficiency across restaurant & rider supply chains;

  • Leading our rider acquisition strategy, including leasing with the central teams to deploy local rider marketing campaigns and using strategic incentives to ensure we are getting more riders on the road

  • Managing key relationships with numerous third-party service providers across Rider Supply and Logistics;

  • Overseeing third party transport, warehousing and customs clearance operations;

  • Liaising with Commercial, Marketing, Strategy and Central Logistics teams to ensure seamless, efficient, commercial operations;

  • Coaching and performance management of a team of highly skilled, operations individuals;

  • Mentoring and up-skilling Operations Leads within the department;

  • Regular reporting of business updates to the Australian Leadership team and Global Leaders;

 Core competencies:

  • Demonstrated experience in analytics, stakeholder management and leading teams to success;

  • Prior background in management consulting, investment banking or logistics management regarded favourably;

  • Excellent command of written and spoken English, with the ability to employ appropriate tone of voice for the situation;

  • Strong energy to lead a high-performing team in a fast-paced, results-driven environment;

  • Excellent organisational skills, attention to detail and passion for innovation;

  • A solid base of IT competence with proven experience with Microsoft Office Suite, Google Suite and data analytics;

  • Additional experience with eCommerce platforms, Python, SQL or Salesforce will be considered favourably;

  • Food is your friend - you’ve got to have an appetite to work here!

 Benefits

  • Become one of the key managers of a fast-growing, exciting startup, changing the food delivery landscape;

  • Structured learning and development, including performance and management coaching;

  • Open, respectful and fun company culture;

  • BIG Friday lunches – Deliveroo'd to the office of course!

  • Weekly Exercise class to counteract all the amazing food!

  • Work with people who love what they do every day!

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.

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