When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
Our Legal team is crucial to ensuring that we are able to deliver on key projects and initiatives, and on our ambitious growth plans. We are looking to hire for a Privacy Counsel to help us navigate the increasingly complex data privacy laws and regulations which apply to us around the world. The role will be based in London but will advise the business worldwide. You will be responsible for managing an expanding privacy legal team who provide strategic privacy advice to all teams across the Deliveroo business.
- Advise teams across Deliveroo, including the tech team and senior management, on the implementation and improvement of a global privacy program, governance structure and privacy implications of using personal data relating to customers, Deliveroo riders and employees.
- Embed privacy into the product development lifecycle as well as give guidance on ways to minimize operational privacy risks.
- Draft, implement and communicate policies and processes related to Deliveroo’s privacy practices.
- Conduct training on and raise awareness of privacy matters.
- Interact with privacy regulators, law enforcement and customers globally.
- Be responsible for monitoring, reviewing and assessing new privacy laws and regulations, and providing timely advice regarding their implications to Deliveroo and its operations in a particular region.
- Provide pragmatic legal advice and have the ability to clearly articulate risks and confidently navigate the business through at times unclear legal landscapes.
- Effectively and efficiently manage external legal counsel globally.
- Assist with Deliveroo’s strategy on complying with data subject rights under GDPR including co-ordination of technical and non-technical teams and review of responses to data subjects.
- At least 5 years PQE in the commercial/privacy department at a leading law firm or in-house function (secondment or other in-house experience a plus).
- Expertise in national and European data protection laws and practices and an in-depth understanding of the GDPR. IAPP CIPP/E or similar would be advantageous.
- Excellent academics and training.
- A proven track record in privacy programme management or other change management process.
- Experience advising on emerging technologies, automated decision-making, profiling and personalisation, and performance marketing would be advantageous.
- Exceptional business judgement and creativity, be comfortable dealing in ambiguity and have strong communication and interpersonal skills. The ability to remain calm and multi-task under pressure. React, think on your feet and make quick decisions in a rapidly growing, fast-changing environment.
- Ability to thrive in high impact / high profile scenarios is essential - all whilst showing a good sense of humour.
- Curiosity and hunger for learning and happy to “roll sleeves up” and turn your hand to anything.
- Excellent soft skills - the ability to develop strong relationships with other members of the legal team and our business partners is essential.
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
Benefits and Diversity
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.