Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

  • Optimising the end-to-end Rider Supply conversion funnel in UK
  • Managing relationships with third parties to unlock supply (e.g., Zego, Onfido, scooter rental) and integrating partnerships into supply processes
  • Developing city-level interventions and improvement plans
  • Developing a cadence of continuous innovation
  • Capturing and responding to Rider needs/feedback and Competitor benchmarking through process improvements/innovation
  • Working with Tech. to help drive tools improvements and automation 

Responsibilities 

  • Reviewing and optimising processes from Rider sign up to activation - create processes that streamline our operations and deliver a great rider experience
  • Building and testing new onboarding models - help craft experiments and models to be piloted throughout the UK to determine optimal supply processes for Deliveroo
  • Managing partnerships that unlock supply - work with third party tech providers and other relevant companies that make it easier for new riders to join (e.g., insurance and vehicle providers)
  • Improving the effectiveness of conversion processes - whether it’s improving our comms or offering targeted incentives, increase conversion rates at every step
  • Using analytics to improve processes - identify bottlenecks and points of inefficiency, A/B test alternatives to come up with sound recommendations
  • Target setting and ensuring we hit supply targets in all markets - by monitoring every stage of supply processes to ensure we have the right size fleet in every market. Develop market-level intervention plans where needed
  • Providing input for product, comms and other HQ central departments – working with all the supporting departments to ensure both the team has their needs catered for, and they are coordinated with upcoming changes to product, processes and strategy
  • Continuously identifying opportunities for improvement – e.g. improving conversion communications, conversion incentives, on-boarding methods
  • Competitor benchmarking- create process for continuous benchmarking and implementing processes/changes to deliver best-in-class Rider experience, efficiency and cost to support growth

 

Requirements

  • Analytical and strategic – able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics of our business.
  • Effective communicator - outstanding interpersonal and business skills.  Able to quickly establish gravitas and credibility with a range of stakeholders.
  • Track record of ‘getting shit done’ - operational knowledge of the business and how it works today.  Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high quality decisions.
  • Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness.  Don’t slavishly follow processes if they aren’t right.
  • Can build “stuff” - approaches, processes, tools and structured change methodologies.
  • Coach – able to coach and engage others so they can effectively prepare and lead their teams through change.
  • Project Management – know the basics of managing multiple projects in a structured and logical way.
  • Managing and leading a team with a diverse skillset – working with the heads of each department and their teams to give them guidance, direction, coaching and to drive results. Tie the strands of the department together and unite the team behind a common goal.
  • Matching supply and demand – through targets and incentives.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.






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