ABOUT DELIVEROO

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free for all Friday lunches.

It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.

職務說明

成為餐廳支援專員,協助我們的餐廳夥伴。你將會需要透過電話或者郵件的方式來解決餐廳夥伴所遇到的問題。這個職位將有職業成長機會,我們歡迎個性積極,主動,且負責任的求職者,希望能找到一個有挑戰又充滿發展性的機會,這將會是一個最佳選擇!

工作內容包括

  • 處理客戶來信、問題與回饋,彙整回報與追蹤
  • 維護餐廳帳戶資訊及更新
  • 協助客服及業務團隊,確保服務達到應有的水準
  • 處理餐廳菜單上架及更新

工作技能

  • 繁體中文商用書寫以及溝通能力
  • 熟悉大台北的各大餐廳以及其餐飲文化
  • 具客服經驗且能提供最高品質客戶服務
  • 可於步調快速的公司內有效管理多重事務,並設立優先順序於時效內完成
  • 擅於使用電話以及email聯繫並具備良好的言語溝通能力
  • 能快速找到問題點並且提出有效解決方案

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.

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