ABOUT DELIVEROO

Changing the way the world thinks about food delivery is what we’re all about. That’s why we love bringing amazing restaurant food to people like you – whether it’s juicy burgers, fiery curries or fresh poké bowls.

It’s been been a whirlwind of a journey since our launch in 2013 – we’re now in 12 countries and over 200 cities, with stylish headquarters based in the heart of London.

As a food obsessed, friendly bunch, we enjoy brainstorming ideas to solve business challenges – and we’re not afraid of making great ones happen fast.

 

THE ROLE

Reporting into the Rider Content and Engagement Lead, UK, you are responsible for representing the voice of the riders who work with Deliveroo across the UK.

You’ll be responsible for understanding the unique qualities of each market, looking at operational data to determine what factors are impacting rider sentiment, and work with internal stakeholders to provide and communicate scalable solutions.

You’ll work closely with other teams in UK Operations to understand the pressures on our business and help decide how and where to do engagement activities.

 

RESPONSIBILITIES

  • Understand and monitor the topics on the minds of Deliveroo riders
  • Collect insights and feedback from riders and share with others at Deliveroo
  • Identify where we can make the lives of Deliveroo riders better, and work with others at Deliveroo to make it happen
  • Work with local Area Management to support and facilitate face-to-face events
  • Coordinate and support large-scale events during major launches
  • Support PR/Comms to build and manage relationships with external stakeholders
  • Develop and manage a programme of unique, high-impact events

 

BENEFITS

  • Work at our great headquarters right by Cannon Street Station. The office has a prayer room, nap room, onsite gym, and a rooftop garden offering up the best views of London.
  • Flexible working, including parent-friendly working hours, flexible hours, working from home days - all made easy by our great use of tech including video conferencing, Slack and Workplace
  • Maternity/paternity leave and shared parental leave
  • An internationally diverse, sociable, dynamic team to work alongside
  • Company benefits including: discounted private healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme, charitable giving, subsidised gym membership, cycle parking, free learning and development courses via Coursera
  • Company-wide talks with internal and external speakers, covering tech, finance and marketing trends
  • Access to Deliveroo Plus (no delivery fee on all orders)
  • Every Friday we order lunch for everyone from restaurants on the Deliveroo platform

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.

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