ABOUT DELIVEROO

Changing the way the world thinks about food delivery is what we’re all about. That’s why we love bringing amazing restaurant food to people like you – whether it’s juicy burgers, fiery curries or fresh poké bowls.

It’s been been a whirlwind of a journey since our launch in 2013 – we’re now in 12 countries and over 200 cities, with stylish headquarters based in the heart of London.

As a food obsessed, friendly bunch, we enjoy brainstorming ideas to solve business challenges – and we’re not afraid of making great ones happen fast.

 

THE ROLE

At Deliveroo, our riders are the lifeblood of the company. As the demand for great food increases, so does the need for riders, making our Rider Proposition even more important as time goes on.

The Global Rider Partnership teams’ objective is to work with 3rd parties to add quantifiable value to the Rider Proposition by providing “perks” which make it cheaper for riders to do their job, easier for riders to manage their lives as self-employed contractors, and feel rewarded.

As a International Partnerships Manager on the rider side partnerships team you will report into the Global Rider Partnerships Lead and be the guardian of best practice, responsible for developing and maintaining relationships with local partnership leads in each of our 12 markets, and executing & effectively measuring multi-market rider partnerships.

 

RESPONSIBILITIES

  • Plan and execute roll-out of multi-market/global rider partnerships
  • Liaise with central Business Intelligence (“BI”) and Rider Engagement teams to define a clear central reporting process for global partnerships – including metrics, dashboards, benchmarking etc. Track and improve performance (e.g. A/B testing) of partnership communications to drive efficient acquisition & engagement among riders
  • Collaborate with cross-functional central and local leads (including local rider engagement, central operations, central BI, central comms/policy, central and local legal etc) to develop a cohesive picture of the cultural and legal nuances local markets face, which allows us to better understand country-specific challenges
  • Day-to-day point of contact for local partnership leads, to advise on strategy, best practice, and provide negotiation and partnership roll-out support where necessary
  • Work closely with the Global Rider Marketing Manager to understand the varying rider segments for potential and existing riders and educate local teams as necessary
  • Own and report regularly on global rider partnerships competitive intelligence, enlisting the help of local leads to create an overall picture
  • Conduct a quarterly refresh of the Global Rider Partnerships Playbook, to include best practice docs, decks, guidelines etc. than can be circulated and leveraged across markets
  • Experience in people management is not mandatory, however you will be expected to support the UKIE Rider Partnerships Associate, and work closely with them to achieve team goals. Ability to give feedback, encourage team collaboration and delegate will be crucial to success in this role.

 

REQUIREMENTS

  • 4+ years’ experience running successful insight-led partnership campaigns with demonstrable results & ROI
  • Sharp instincts for the right opportunities. You will need to know how to navigate through the noise to find and select partners that are strategically and commercially valuable in the long term for both the partnerships team and business as a whole
  • Strong negotiator and executor. You’ll need to onboard partners, find optimal partnership structures and get deals done
  • Exceptional organisation. You're skilled at planning, organising, prioritising and executing simultaneous projects and activities at once. You can prioritise high impact activities and keep complicated projects moving forward across markets
  • Exemplary relationship management. Great communication skills with a passion for building strong relationships across different cultures, working styles and time-zones, with a mix of internal and external stakeholders is essential to this role
  • Superb attention to detail. As a global team, we are really leading the charge on best practice, and having efficient and effective ways to track, measure and report on partnership activity is crucial
  • You’ve got to have a self-starter attitude and be comfortable with constant change. You enjoy taking bold bets, working in a fast-paced environment and challenging the status quo if it means progress
  • International experience is a bonus but not essential; however, you must be ready to take on the challenge of working with local markets, taking into account local language and cultural nuances
  • You’ve got to really love food, and have a serious interest in tech

 

 BENEFITS

  • Work at our great headquarters right by Cannon Street Station. The office has a prayer room, nap room, onsite gym, and a rooftop garden offering up the best views of London.
  • Flexible working, including parent friendly working hours, flexible hours, working from home days - all made easy by our great use of tech including video conferencing, slack, workplace
  • Maternity/paternity leave and shared parental leave
  • An internationally diverse, sociable, dynamic team to work alongside
  • Company benefits including: discounted private healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme, charitable giving, subsidised gym membership, cycle parking, free learning and development courses via Coursera
  • Company-wide talks with internal and external speakers, covering tech, finance, marketing trends etc.
  • Access to Deliveroo Plus (no delivery fee on all orders)
  • Every Friday we order lunch for everyone from restaurants on the Deliveroo platform

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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