ABOUT DELIVEROO

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re five years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free for all Friday lunches.

It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.

 

THE ROLE

The primary role of the Corporate Account Manager is to be the point of contact between Deliveroo and our corporate clients to provide a world-class Deliveroo experience.

The responsibilities of the Corporate Account Manager will include:

  • Managing all corporate account requests, while liaising with the Corporate Account Management Lead, the Corporate Customer Service Team, Rider Operations and the Restaurant Account Management Team.
  • Working with the Corporate Account Management Lead and Customer service team to ensure complaints and enquiries are passed onto the appropriate departments and handled quickly and effectively
  • Proactively nurture and grow each of your assigned accounts through any means necessary
  • Conduct a demo for all new clients once they are active on our platform
  • Follow up with each of your assigned accounts to demo new functionality as and when they are released. Attend regular meetings with your accounts and assess room for growth.

 

REQUIREMENTS

  • A genuine passion to provide the highest level of customer service
  • A keen eye for details
  • The ability to tackle several complex problems without missing a step and managing time effectively
  • A real hunger to succeed and ambition to grow
  • A communicator who is confident liaising with a diverse range of people, particularly senior members of the UK’s elite businesses.
  • Previous client relationship management experience

 

BENEFITS

  • Fantastic exposure to scaling a tech team at a unique pace
  • Work at our new headquarters right by Cannon Street Station. The office has a prayer room, nap room, onsite gym, and a rooftop garden overlooking Tower Bridge. We hold firmwide meetings on our basketball court
  • Flexible working, including parent friendly working hours, flexible hours, working from home days - all made easy by our great use of tech including video conferencing, slack, workplace
  • Maternity/paternity leave and shared parental leave
  • An internationally diverse, sociable, dynamic team to work alongside
  • Conferences (attending and/or speaking) and learning resources
  • Company benefits including: discounted private healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme, charitable giving, subsidised gym membership, cycle parking)
  • Company wide tech talks with internal and external speakers, and a calendar of tech meetups hosted on the premises
  • Regular team off-sites
  • Access to Deliveroo Plus (no delivery fee on all orders)
  • Every Friday we order lunch for everyone from restaurants on the Deliveroo platform

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.

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