About Us:
Delasport is where technology meets the excitement of sports and gaming! As a leading powerhouse in iGaming software, we provide everything from sports betting to online casinos and player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart.
Since 2010, we've made a significant impact in industry, earning awards and expanding our global presence. With offices in Bulgaria, Ukraine, and Malta, our team of over 400 experts is constantly driving innovation and striving for excellence.
Your Team:
At Delasport, you’ll work with a diverse and talented group of professionals who are passionate about redefining the iGaming experience. Your team will be dynamic, supportive, and dedicated to driving innovation, ensuring you have the resources and collaboration needed to excel.
We are seeking a proactive Incident Manager to oversee our incident management process, ensuring timely resolution and minimizing business impact. This role involves managing incidents, defining the incident matrix, and improving processes to align with organizational priorities and SLAs.
How You’ll Make an Impact:
- Manage Incidents: Lead incident resolution, prioritize based on impact, and act as the single point of contact for major incidents.
- Define Incident Matrix: Regularly review and update the incident matrix to categorize incidents by severity and response protocols.
- Communicate with Stakeholders: Provide timely updates and serve as the bridge between technical teams and non-technical stakeholders.
- Post-Incident Analysis: Conduct root cause analyses, implement corrective actions, and identify trends to improve resilience.
- Optimize Tools and Processes: Enhance incident management tools, processes, and monitoring systems.
- Train Teams: Conduct training and simulation exercises to ensure readiness.
- Metrics and Reporting: Track incident metrics (e.g., MTTR, MTTD) and prepare detailed reports.
Who You Are:
- Degree in Computer Science, IT, or related field.
- Experience in incident management within a high-tech environment.
- Familiarity with tools like ITIL, ServiceNow, and monitoring systems.
- Strong leadership, problem-solving, and communication skills.
What We Offer to Make You Smile:
We’re not just about work, we’re about perks, too! Here’s what’s in it for you:
- Competitive Salary Package: We value your expertise and hard work.
- Time Off: 20+ vacation days to relax and recharge.
- Perks & Vouchers: From celebrating birthdays to welcoming newborns, we’ve got you covered.
- Health & Wellness: Comprehensive health insurance and a Multisport card.
- Continuous Learning: Budget for courses, certifications, and self-development.
- Central Office Locations: Work in a fantastic, accessible spot.
Wait, there's more:
- Birthday Bash: Let’s celebrate YOU! Join our birthday parties to bring the team together and make everyone feel special!
- Multicultural Days: Explore flavors and traditions! Experience the vibrant cultures of your colleagues through food, music, and fun activities!
- Yoga Classes: Stretch and unwind! Join our yoga classes to relax and rejuvenate—perfect for some mid-day Zen!
- Massages at the Office: Treat yourself! Enjoy on-site massages to melt away stress and tension right at your desk.
- Chess Lessons: Checkmate your boredom! Join our chess lessons to sharpen your mind and have fun with friends!
- Business English and Bulgarian for Foreigners Lessons: Level up your language skills! Our classes help you master Business English and Bulgarian for smoother communication!
Ready to Be Part of Something Big?
If you're excited to join a team that's revolutionizing the iGaming world and want to make a real impact, apply today. We can't wait to meet you!
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