Delasport is a leading iGaming software developer that delivers a one-stop-shop solution for sports betting, online casino, and player account management. Our platform is player-centric and focuses on personalization and cutting-edge technological innovations.

Since its founding in 2010, Delasport has won multiple international awards and has gained a proven track record of excellence, stability, and overall success. Yet, this only motivates us to reach higher and higher.

Currently, Delasport is proud to have over 400 experts in various IT and business fields and several offices: in Bulgaria (Sofia and Plovdiv), Ukraine and Malta.

YOUR RESPONSIBILITIES:

  • Assessment and review of customer activity, based on different reports, alerts and escalations.
  • Being a point of contact for safer gambling queries from other teams.
  • Actively reviewing and ensuring timely follow-up on all pending escalations in the Customer Protection Team’s incident queue.
  • Working in close cooperation with other teams in different aspects of the account-handling.
  • Highlighting and escalating issues identified as areas of concern with regards to safer gambling, affordability, and other sensitive topics.
  • Proactively communicating with customers over email, chat, and phone to conduct safer gambling interactions and/or request information/ documentation.
  • Undertaking additional duties as delegated by the line manager, contingent on workload and business requirements.
  • Working on shifts, based on a 24/7 schedule, compliant with the Bulgarian legislation.

REQUIREMENTS:

  • Fluency in English
  • Proficiency in Microsoft Office Tools (Word, Excel)
  • Analytical skills and a keen eye for detail
  • Strong organizational and communication skills
  • Flexibility and multitasking
  • A team player with a positive, can-do attitude
  • Willingness and enthusiasm to learn and develop
  • Gaming industry experience will be considered a strong advantage.

OUR REWARD TO YOU IS:

  • Competitive salary package
  • 20+ vacation days
  • Travel allowance
  • Food vouchers
  • Birthday vouchers
  • Newborn vouchers
  • Health Insurance
  • Multisport card
  • Friendly work environment with positive teammates
  • Friday Happy hour filled with free drinks and snacks
  • Courses and certifications budget
  • Team-building activities
  • Great office location 

#LI-ONSITE

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