Delasport is a leading iGaming software developer that delivers a one-stop-shop solution for sports betting, online casino, and player account management. Our platform is player-centric and focuses on personalization and cutting-edge technological innovations.
Since its founding in 2010, Delasport has won multiple international awards and has gained a proven track record of excellence, stability, and overall success. Yet, this only motivates us to reach higher and higher.
Currently, Delasport is proud to have over 400 experts in various IT and business fields and several offices: in Bulgaria (Sofia and Plovdiv), Ukraine, Malta.
YOUR RESPONSIBILITIES:
- Achieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar year
- Manage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountability
- Be accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systems
- Ensure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setups
- Oversee release management processes, ensuring compliance with relevant regulatory bodies
- Act as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assured
- Maintain services post-launch by measuring and monitoring availability, latency, and overall system health.
- Ensure the reliability and timeliness of all daily operational activities, including technical support and incident response
- Take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviews
- From post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issues
- Define, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performance
- Take full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressed
- Develop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they arise
REQUIREMENTS:
- At least 7 years of experience in technical operations
- Proven track record in managing technical teams and complex IT operations
- Extensive experience in incident management, including post-incident review and root cause analysis
- In-depth knowledge of network operations, system reliability engineering, and incident management processes
- Familiarity with regulatory compliance and release management in a technical environment
- Willingness to be on-call and available to respond to critical incidents as needed
- Experience in developing and managing on-call systems for incident response
- Strong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teams
- Excellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellence
- Effective communication skills, capable of articulating technical concepts to a non-technical audience
OUR REWARD TO YOU IS:
- Competitive salary package
- 20+ vacation days
- Travel allowance
- Food vouchers
- Birthday vouchers
- Newborn vouchers
- Health Insurance
- Multisport card
- Friendly work environment with positive teammates
- Friday Happy hour filled with free drinks and snacks
- Courses and certifications budget
- Team-building activities
- Great office location
#LI-ONSITE
