With a core belief that advertising technology can measurably improve the lives of patients, DeepIntent is leading the healthcare advertising industry into the future. Built purposefully for the healthcare industry, the DeepIntent Healthcare Advertising Platform is proven to drive higher audience quality and script performance with patented technology and the industry’s most comprehensive health data. DeepIntent is trusted by 600+ pharmaceutical brands and all the leading healthcare agencies to reach the most relevant healthcare provider and patient audiences across all channels and devices. For more information, visit DeepIntent.com or find us on LinkedIn.
What You’ll Do:
- Maintain employee computer systems and ensure devices and systems are running smoothly to ensure users get the maximum benefit
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Provide in person customer support to employees. Also have ability to provide support via phone and via remote desktop software (helping staff and clients set up systems and resolve issues)
- Troubleshoot system and network problems, diagnose and solve hardware and software issues
- Replace faulty parts as required
- Support the roll-out of new applications
- Set up new users' accounts and handle password issues
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage all open IT cases
- Establish a good working relationship with employees, clients and 3rd party vendors
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Who You Are:
- 2+ years of experience in an IT Support role
- Bachelors Degree in Information Technology, Information Systems or Computer Science
- Knowledge of how software and operating systems work for PC and Mac computers
- Experience setting up software and hardware systems while managing a low cost budget
- Strong communicator, able to work cross functionally with confidence while supporting employees
- Creative problem solver – able to identify problems related to IT and create solutions
- Strong attention to detail
- Subject Matter Expert in all IT related matters
This position requires in office presence at our Pune, India office.
DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.
DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
