ABOUT US:

Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together.

DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and work as a team with some of the best in the industry, we want to meet you. Apply today!

Dealer Inspire is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL. Want to learn more? Check us out here!

About You:

Want to be on the front lines of a growing company? Well, you're in luck, the door is now open to new possibilities...There is currently an opportunity to be a part of a fast-moving, innovating, lively company that prides itself on creating exceptional solutions and service, in a landscape that is ever–changing. Do you want to end your day being proud of what you've accomplished and recognized for your hard work and effort? Do you want an environment that is fun, enjoyable, and filled with life, music and great people? Then, apply NOW!

About The Position:

This position has key responsibilities around Production’s goals to go from good to great.  It is a role with a sole focus on optimization from the client perspective and implementing those learnings into our operational strategy.  Obsession with action is critical for this position in order to capture a unique opportunity to improve the sum of all the interactions clients have with Production.  Key deliverables of this role include, but are not limited to, client satisfaction, time to live, revenue recognition, and the ability to rally a team to execute.

Essential Job Functions:

Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer experience with company services and products. Identifies and communicates areas of improvements in client experience to enhance products and services. Serves as a customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer

advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty. May reach out to customers, interact with website users, and/or conduct focus group meetings to vet ideas and prototype solutions before implementation.

  • Client Satisfaction
    • Daily client-facing interactions to help clients entering Production to understand the journey and be excited about their new partnership.
    • Pulse of the customer, understand where we are winning and losing from their perspective to support quickly and then implement for future change internally.
    • Be a leader in how we can improve our communication with the clients to get their projects/ products done right the first time.
  • Experience Improvement & Implementation
    • Ability to understand key milestones in our client journey and recognize opportunities to pivot setting our experience apart from the competition.
    • Collaborate & Implement the opportunities
  • Measure with Key Metrics
    • Client Surveys
    • Time to Live
    • Age in Stages & Ticket Resolution
  • Scheduling Strategy
    • Match experience with ability to execute with speed & quality

Required Skills:

  • Excellent customer service skills
  • Excellent time management skills
  • Must be very organized, punctual, and detail-oriented
  • The ability to remain cool under pressure
  • Excellent written and verbal communication
  • Ability to communicate well with outside clients, as well as all levels of internal management and co-workers
  • Ability to balance demand and prioritize in a fast-paced environment
  • Must be able to multi-task, while maintaining attention-to-detail
  • Familiarity with Google Docs, Microsoft Word, and Microsoft Excel
  • Familiarity with Basecamp
  • Familiarity with Wordpress

Interpersonal Requirements:

  • Potential to learn, use, and navigate file sharing programs, such as Google Docs and drives
  • Confidentiality, as you will be working with privileged corporate account information
  • Ability to get along with everyone, treat everyone with great respect, and have an upbeat pleasant personality

Experience and Education:

  • Project Management or related field: at least 2 years
  • 4 year college degree

Perks:

  • Health Insurance with BCBS, Delta Dental (Orthodontics coverage available), Eye Med Vision
  • 401k plan with company match
  • Tuition Reimbursement
  • 18 days paid time off, parental leave, and selected paid holidays
  • Life and Disability Insurance
  • Subsidized gym membership
  • Subsidized internet access for your home
  • Peer-to-Peer Bonus program
  • Work from home Fridays
  • Weekly in-office yoga classes
  • Fully stocked kitchen and refrigerator

*Not a complete, detailed list. Benefits have terms and requirements before employees are eligible.

#LI-KO1

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographics
 
We're focused on creating career chemistry for our team, and that means building a culture where diversity is a priority. All CARS employees are encouraged to bring their whole, authentic self to work every day, including their talents, passions, and unique ideas. Across all our brands, we encourage our teams to stay open, and combine their different backgrounds, experiences, and worldviews to deliver better results.
 
Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used (in aggregate only) and your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.
 
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