MAJOR ACCOUNT SUPERVISOR

ABOUT US:

Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 800 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together.

DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and work as a team with some of the best in the industry, we want to meet you. Apply today!

Dealer Inspire is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater. Want to learn more? Check us out here!

ABOUT THIS ROLE:

As a Major Account Supervisor, you will be responsible for managing a team of individuals and their assigned book of business consisting of some of the top automotive groups in the nation.  This role primarily focuses on fostering partnerships, identifying account growth opportunities, maximizing retention, and ensuring team members are positioned to work efficiently and effectively.

 

Duties & Responsibilities:

    • Lead the Major Accounts team of Performance Managers and administrative specialists 
    • Create a layer of support for the Major Accounts Director
    • Run Major Accounts team meetings and scrum
  • Assist in determining and assigning PFM to new accounts and bandwidth management
  • Lead the onboarding of new clients that have DI services and provide ongoing training with PFM Team, maintain detailed knowledge of all new products and digital offerings 
  • Work with PFM Team to identify upsell opportunities and build strategy 
  • Mentor on best practices for client management and assist with professional growth
  • Meet with PFM Team in conjunction with the Major Accounts Director in 45-day, 6-month, and Annual Reviews and provide constructive feedback on performance and growth path
  • Support sales and strategy process for new business development when needed for Dealer Inspire and Agency Partners
  • Support PFM team with management of difficult clients/cancellations. Work toward saving all clients to attain 99% retention goal for each individual and region
  • Assist the Major Accounts Director with advocating and communicating with other internal departments for Dealer Inspire/Launch about bigger issues/blockers and process. Roll up all internal issues to the Major Account Director 
  • Ensure consistent communication of company directives for PFM teams
  • Positive representation of client services to all internal teams
  • Positive representation of Dealer Inspire to all clients
  • Ability to build relationships with client and provide insight/guidance to the PFM team related to digital services (and beyond). 

 

Skills & Competencies Required:

A successful Major Account Supervisor requires excellent communication and analytical skills, marketing savvy and the ability to enjoy working in a fast-paced environment. The ability to work through conflict resolution both internally and with external clients is a must.

 

  • Previous management experience
  • Senior Performance Management experience with a high level of experience training other team members
  • 5 years of Digital marketing strategy experience required
  • Ability to provide constructive and consistent feedback to all team members to ensure their further growth within their existing roles
  • Outstanding presentation & communication skills both over the phone and during in-person meetings
  • Excellent customer service skills
  • Must be very organized, punctual, and detail oriented
  • Fast learner & interested in new technologies
  • Team building and ability to rally your internal team to achieve company goals
  • The ability to remain cool under pressure and manage through client conflict

Strong knowledge of:

  • SEO Fundamentals and Principles
  • Paid search/Google Adwords
  • Website Performance/Google Analytics
  • Social Media
  • Basic Wordpress knowledge

Benefits & Perks*:

  • 18 days of paid time off, plus select paid holidays
  • Paid Volunteer Day & Paid Pet Wellness Day
  • Robust Health Insurance Options: BCBS, Delta Dental, EyeMed
  • 401k plan with company match
  • Subsidized internet access for your home
  • Subsidized gym membership
  • Parental Leave
  • Life & Disability Insurance
  • Tuition Reimbursement

 

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Voluntary Demographics
 
We're focused on creating career chemistry for our team, and that means building a culture where diversity is a priority. All CARS employees are encouraged to bring their whole, authentic self to work every day, including their talents, passions, and unique ideas. Across all our brands, we encourage our teams to stay open, and combine their different backgrounds, experiences, and worldviews to deliver better results.
 
Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used (in aggregate only) and your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.
 
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