ABOUT US:

Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together.

DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and work as a team with some of the best in the industry, we want to meet you. Apply today!

Dealer Inspire is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL. Want to learn more? Check us out here!

ABOUT THIS ROLE:

The Fuel IMV team is looking for a dedicated and experienced Co-op Specialist to join the fastest growing team at Cars.com.  The Fuel Co-op specialist provides co-op consultation, co-op documentation, claim and reimbursement support for Fuel Dealer customers. This role works cross-functionally and will ultimately assist in dealer co-op optimization and retention.

 Responsibilities include:

  • Provide new and existing Fuel customers co-op consultation, and direction for success with the dealer’s co-op advertising funds
  • Provide new and existing Fuel customers receiving co-op assistance filing on behalf of or the required monthly documentation for co-op advertising claims (prepare invoices, screenshots and reporting as appropriate)
  • Create and provide detailed documentation for monthly co-op submissions to Fuel customers
  • Track all customer inquiries and interactions 
  • Work closely with Cars.com Sales Teams to answer co-op inquiries and provide for any and all co-op related requests
  • Ensure all Customer facing interactions are resolved in a prompt, professional, and personable manner
  • Anticipate co-op related problems based on OEM guidelines and dealer participation
  • Work with internal teams and outside OEM co-op agencies to stay abreast of all current trends and legal changes in the industry of co-op
  • Research and understand each manufacturer’s process of auditing and crediting co-op funds
  • Provide assistance and guidance to the Fuel Client Services Team on the most effective use of co-op funds, verify that all advertising meets co-op guidelines, and manage claim denials by escalating to the Co-op Agencies and ensuring all issues are resolved in a timely manner
  • Perform other related duties to further the success of the Co-op Department and Fuel, such as participating in various side projects, pilot groups, or department initiatives
  • Display an innovative approach to consultation and support by staying ahead of industry and competitive trends

 REQUIRED SKILLS

  • Client relationship experience
  • Extremely detail oriented approach and excellent organizational skills
  • Excellent verbal and written communication skills with proven phone and email support experience
  • Customer-focused with the ability to work with non-technical customers
  • Exceptional time management skills with the ability to handle multiple tasks simultaneously
  • Highly self-motivated and an efficient individual displaying willingness to think outside of the box
  • Must possess a desire to learn new systems and processes
  • Strong orientation to customer service
    • Listening skills
    • Professional phone demeanor
    • Proficient and accurate written communication
    • Ability to work cooperatively with other staff and departments
    • Capability to overcome objections

 REQUIRED EXPERIENCE

  • OEM experience preferred 
  • College degree
  • Minimum 2 years relevant work experience
  • Proficient in Google Suite
  • Comfortable with basic math skills and working with spreadsheets

Benefits & Perks*:

  • 18 days of paid time off, plus select paid holidays
  • Paid Volunteer Day & Paid Pet Wellness Day
  • Work from home Fridays
  • Fully stocked kitchen and refrigerator
  • Robust Health Insurance Options: BCBS, Delta Dental, EyeMed
  • 401k plan with company match
  • Subsidized internet access for your home
  • Peer-to-Peer Bonus program
  • Subsidized gym membership
  • Weekly in-office yoga classes
  • Parental Leave
  • Life & Disability Insurance
  • Tuition Reimbursement

*Not a complete, detailed list. Benefits have terms and requirements before employees are eligible.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographics
 
We're focused on creating career chemistry for our team, and that means building a culture where diversity is a priority. All CARS employees are encouraged to bring their whole, authentic self to work every day, including their talents, passions, and unique ideas. Across all our brands, we encourage our teams to stay open, and combine their different backgrounds, experiences, and worldviews to deliver better results.
 
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