OEM Associate Program Manager 

Career Opportunity

Job Description: 
This role will focus on overall client satisfaction and performance for the OEM program.  The OEM Associate Program Manager will lead a set of client relationships in our client portfolio and handle the reporting responsibilities for the OEM team.  They will also operate as an internal project manager to create and coordinate the new processes internally as we serve our clients and continue to scale our business.   

  

Responsibilities for the OEM Associate Program Manager role will include working across various departments; Support, Training, Development, Account Management, Paid Search, Analytics, SEO/Content and any other team needed to ensure the best service for our clients. 



Required Skills:

  • Excellent customer service skills

  • Detail oriented

  • Outstanding presentation and communication skills with a high comfort of effective phone communication 

  • Must be very organized, punctual and detail oriented

  • Fast learner and interested in new technologies

  • The ability to remain cool under pressure

  • Willingness to embrace the ever-changing digital marketing landscape

Functions of the Role: 

  • Managing coordination of the OEM program, including scheduling website launches and coordinating digital advertising clients.

  • Work with DI Production Team, Entrega, and Dealers to ensure quality QC and timely launches

  • Client facing support for website and digital advertising. 

  • Maintain consistency for the client by performing website audits and finding solutions for improvements.

  • Assist in compiling reporting for the OEM team in multiple mediums including google sheet, excel, and SalesForce.

  • Driving improved performance and growth with the clients

  • Prioritization and execution of initiatives based on meetings/calls/monthly goals, support tickets and active management utilizing BaseCamp

  • Maintain detailed knowledge of all new products and digital offerings 

  • Identify issues and areas to improve process and present solutions and recommendations

  • Advocate/communicate with other departments about bigger opportunities and process improvements

  • Digital experience strongly preferred

Strong Knowledge of:

  • Website infrastructure

  • Google Analytics

  • SEO principles and fundamentals

  • Paid Search

  • Content Marketing

  • Social Media



Required Certifications*:

  • Google Analytics

  • Google Adwords

  • Google Analytics certification within 30 days of hire and Adwords certifications desired within 90 days of hire.

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