About Us
Your role as a TAM is to partner with the Account Manager on an account to help current customers gain the most value from their dbt Cloud deployment, leading to renewals and expansions. To achieve this, you will work with Account Managers to react to changes in the health of current customers, create many communications to keep in touch with customers, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs.
Internally, you will help our team as we continue to build out our processes and playbooks and act as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers.
In this role, you can expect to:
- Work with Account Managers to manage the health of current accounts, build relationships with key technical stakeholders, and understand their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
- Maintain awareness and understanding of product adoption, utilization, and customer health and satisfaction in customers you interact with and identify opportunities for potential expansion and churn or contraction risks
- Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of through 1 to many touch points and communication
- Improve customer loyalty and retention through building strong relationships and driving through success through proactive engagement and understanding their business goals and needs
- Surface product feedback and customer requests to appropriate cross-functional teams
- Improve processes and procedures by identifying gaps in existing assets
You are a good fit if you have:
- 2+ years of experience as a technical account manager, CSE, or as a data practitioner; prior dbt experience will be very helpful in this role
- A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficient
- High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
- Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
- Desire to be part of a team, both as an active member of the TAM team as we continue to evolve and improve how we work, and in your day-to-day work with Account Managers
You'll have an edge if you have:
- Basic python competency and advanced SQL knowledge
- Have experience with ancillary tools, managing data infrastructure, APIs, etc
Benefits:
- Benefits: For employees outside the United States, dbt Labs offers a competitive benefits package.
- Shift Expectations - to be determined.
What to expect in the hiring process (all video interviews unless accommodations are needed):
- Interview with Talent Acquisition Partner
- Interview with Hiring Manager
- Follow-up task and task review call
- Team interview round
Who we are
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself — not just analytics tools — will increasingly be open source
It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
