Employees in this role may be required to work overnight shifts and Philippines holidays.
We are looking for people who...
- have a creative attitude towards problem solving
- set clear expectations with customers on next steps and then meet or exceed them
- surprise and delight customers, even when problems are not solved quickly
In this role you will...
- Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas.
- Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge.
- Take ownership of customer challenges, from initial troubleshooting to resolution.
- Enhance our documentation, ensuring it’s both technically accurate and easily understood.
- Proactively seek out professional development opportunities, always aiming to bring more to our team and our users.
- Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
You are a good fit if you have...
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
- Exceptional written and verbal communication skills.
- A genuine drive for solving problems and helping others.
- A strong technical foundation, especially within a SaaS support environment.
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
- Experience building documentation or technical how-to guides using a variety of media (text, images, video)
- A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks
You'll have an edge if you have...
- Hands-on experience with YAML or JSON structures.
- Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
- A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts.
- The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
- Practical experience with dbt.
Compensation & Benefits
- Salary: ₱1,511,000 - ₱1,841,000
- Benefits: For employees outside the United States, dbt Labs offers a competitive benefits package.
*Equity or comparable benefits may be offered depending on the legal limitations
What to expect in the hiring process (all interviews will be conducted via zoom):
- Interview with a Talent Acquisition Partner
- Interview with Hiring Manager
- Technical Task
- Three Team Interviews (1:1s) that cover the following:
- Handling Customer Objections and Avoiding Burnout
- Managing High Pressure Situations and Writing Things Down
- Feedback and Collaboration
Who we are
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself — not just analytics tools — will increasingly be open source
It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at firstname.lastname@example.org if you need assistance or an accommodation.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.