As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

As a Staff QA Engineer you will ensure that Datto’s hardware and software products are amazing and of the highest quality and participate as a Quality ambassador, engineer, and you’ll be the eyes of the customer within your specific agile software development team.

You will report to a Software Engineering Manager in Datto Networking.

Does This Describe You:

You're an experienced problem solver and a team player.

A Look Inside the Job:

  • Arrange creative ways to break the products, uncover defects and file them
  • Perform product performance testing, usability, and test against/with compatibility
  • Help reproduce bugs reported outside of QA and assess them with Tech Lead
  • Assist junior Quality Assurance Engineers to build detailed test specifications (functional, environments, resources) that transition into test strategies for existing and new features
  • Assist junior Quality Assurance Engineers to write and perform detailed test plans
  • Automate test plans created by junior Quality Assurance Engineers to enhance coverage of end-to-end automated tests
  • Participate in release processes for your assigned project
  • Design any testing strategies concerning releases
  • Maintain open communication with QA, Engineering, Product and Customer Experience teams about issues, risk, product quality and bugs
  • Help educate your peers in QA, Engineering, and Product on testing and QA; work with them to determine product quality goals and measurements
  • Maintain your test environment
  • Maintain and communicate testing timelines, schedules, and status reports
  • Provide updates to the Engineering Manager, Product Manager and wider QA team on the status of testing activities in an Agile environment
  • Recommend improvements to the QA methodology
  • Other duties as assigned by Team Lead and/or Management

About You:

  • A Bachelor’s degree in Computer Science, Management Information Systems or Software Engineering, or equivalent work experience
  • 5+ years of hands-on experience with manual testing, testing applications, testing sites, and automation
  • Knowledge of TCP/IP protocols and networking (e.g., switch configuration, IP addressing, DHCP & DNS configuration, etc.)
  • Knowledge of Linux, Windows, and Mac
  • Familiar with software configuration management and GitLab
  • Proficiency in Python and Python-based automated testing and automation tools
  • Strongly documentation minded with an ability to document in extreme detail
  • Knowledge of testing methodologies and concepts
  • Excellent problem-solving skills
  • Knowledge on finding opportunities for improvement and tackle them without external direction
  • Dedication to collaboration
  • Deep understanding of software product life cycles

Bonus Points:

  • SDN experience, either SD-LAN or SD-WAN
  • Strong knowledge of Linux and its command line
  • Experience with APIs and API automated testing
  • Experience with embedded devices and firmware automated testing
  • Experience with web and UI automated testing
Benefits:

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:
  • “Datto University” virtual on-boarding program
  • Employee Assistance Program
  • LinkedIn Learning
  • Headspace App
  • Generous paid paternal leave
  • A dynamic and socially active work culture, including Employee Resource Groups
  • Networking and career development opportunities
Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
 
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