Responsibilities:
As part of the Partner Success team, implement a one-to-many digital operation to drive partner/customer success
Use data from multiple internal systems to design and implement digital engagements aimed at improving customer knowledge of Datto products, utilization of features, general satisfaction, and, ultimately, to drive renewal and expansion of contracts.
Collaborate with stakeholders across the business in the identification of key data to capture and in the design and implementation of digital engagements

   

Education:
Bachelor’s degree in business administration, marketing, or related field

Experience:
At least two years working with technology solutions purchased by subscription and sold in a recurring revenue model
At least two years experience in a role related to Success Management, Account Management, or Client Services

Required skills, knowledge, and capabilities:
Data analysis and interpretation skills for use in understanding patterns in product usage, customer sentiment, or other indicators of customer status
Intuitive understanding of product adoption and engagement dynamics, including factors affecting use of products and potential actions to influence user behavior.
A working understanding of the recurring revenue model and its implications
Experience using tools like Gainsight, Marketo, WalkMe, Salesforce or similar
Familiarity with community, knowledge base, LMS, and webinar platforms
Strong skills in designing and delivering presentations
Demonstrated understanding of multiple business disciplines, including Success Management, Technical Support, Product Development, Engineering, Marketing, and Sales
Strong collaboration skills across functions and seniority levels
Strong communication skills, both verbally and in writing
Self-starter that takes initiative to discover new challenges and take proactive action

Apply for this Job

* Required