As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Datto's growth has created a need for smart, talented, and motivated people across all departments. In anticipation of future hiring opportunities, Datto’s Technical Support function is on the lookout for passionate, tenacious and target driven support professionals to empower the world’s small and medium businesses to thrive. 

 Bilingual capabilities within German, French or Italian is a necessity for these positions.

PSA/RMM Support: An Application Support Technician provides support for software applications and technologies to a specific target audience within Datto’s suite of SaaS products. These technicians should understand high-level technologies that affect the usage of these products and help to interpret feedback from end-users or address other issues such as account, configuration, and education cases. The Application Support Technician is part of a range of CX staff devoted to making sure that existing Datto software architecture within a business is working well and being used efficiently.

BCDR Support: Responsible for building ongoing relationships with customers, answering system questions and providing workflow and implementation of best practices. Answer incoming support inquiries via various channels (Chat, phone, email, etc.)

We are looking for candidates with an Information Technology degree or equivalent, motivated by learning new things, excel in an environment filled with learning new technologies, including virtualization, cloud computing, ZFS file systems, scripting, and Linux command line with 1-3 years of Product Support or related work experience.

Please apply below to discuss potential opportunities in our Reading office with our Talent Acquisition Partners. We look forward to connecting with you!

Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • “Datto University” virtual on-boarding program complete with Datto Swag
  • Private health/dental insurance
  • EAP (Employee Assistance Program) 
  • LifeWorks offering discounts at local retailers/restaurants 
  • Income protection
  • LinkedIn Learning
  • Datto Academy Learning Platform
  • Headspace App Subscription
  • Talent Development Team focussed on your career advancement
  • Free food, drinks, and fresh organic fruit
  • Charity match program
  • Seasonal company events
  • Enhanced paid time off inclusive of family policies
  • Education reimbursement

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices

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