As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Job Summary:

This is an exciting time to join Datto as part of a high-performing, fast-paced team that is directly accountable for the partner experience.  As a member of Success Operations, you will be engaged in highly strategic and analytical initiatives that enable our global Success and Services teams with insights to scale & grow with our customers.

You should be tech-savvy, comfortable with data, and have a structured, analytical mindset. You should also have experience building reports leveraging a wide array of historical and forward-facing metrics to help drive key decisions across Customer Experience (CX) and be comfortable working with enterprise platforms such as Salesforce, Tableau and Gainsight.  You will be expected to learn how the Partner Success, Services and Sales organizations work, their impact on partners and the rest of the company. 

Ultimately, this opportunity will challenge you to build skills across multiple projects in strategy and operations, as well as stretch your abilities to work in an agile environment with cross-functional teams.  You will be someone who deeply cares about the success of your teammates and our partners, and be bold enough to lean-in and apply critical thinking and data analysis to solve problems.  

Does This Describe You:

  • Eager to learn, analytical, critical thinker
  • Thrives on new challenges and helping to build meaningful solutions amidst ambiguity
  • Results-oriented, bias for action
  • Personable, team-oriented
  • Loves tinkering with data, reports and tools

A Look Inside the Job:

  • Enable global Partner Success and Services teams with key strategic insights, ad-hoc and ongoing analysis
  • Provide direct analytical & operational support to Partner Success & Services leadership and teams
  • Build and maintain ongoing strategic analysis & report-based deliverables (e.g., success metrics & forecasting models, coverage modeling, heal desk case evaluation)
  • Develop dashboards and ad-hoc reports across multiple platforms/formats (e.g., Salesforce, Gainsight, Tableau, Excel) to accelerate key initiatives 
  • Develop a strong understanding of Datto's most significant contributors to customer health, including sources of risk/churn and their financial impact
  • Contribute to ad-hoc analytical needs of CX business transformation initiatives
  • Work with complex data sets ranging from customer master, product subscriptions, contracts to financial metrics
  • Assist with process re-engineering and operational transformation efforts
  • Identify and implement methods to improve efficiency in data integrity, data retrieval, and utilization
  • Support the quarterly metrics process, including developing dashboards that create transparency and motivation around team goals
  • Support the Global Partner Operations team in executing strategic initiatives/projects across departments

About You:

  • Bachelor's degree, preferably in Finance, Accounting, Engineering, Mathematics, Economics
  • 1-3 years experience in Customer Success, Sales Operations, Marketing Operations, Business Operations or an Analytics role (e.g., Consulting, Financial Services, Investment Banking, Data Science) 
  • Affinity for technology, data, and process
  • Experience with data manipulation, analysis, and reporting across a CRM or data warehouse
  • Proficiency in SQL and ability to analyze data and develop logical recommendations 
  • Skilled in Salesforce, Powerpoint/Google Slides, and Excel/Google Sheets
  • Passionate about finding the “story” in the data, and communicating insights and opportunities to senior stakeholders
  • Thrives as part of a growing organization with rapidly changing capabilities and requirements
  • Adaptable and able to solve issues with little to no definition or process
  • Strong oral and written communication skills with acute attention to detail
  • Collaborative team player
  • Creative and critical thinking skills
  • Tableau or other BI software proficiency nice to have
  • Fun and entrepreneurial mindset required
  • “Can do” attitude
  • Willingness to travel to other Datto offices as needed, ~10%

Strongly Preferred:

  • Experience in a Customer Success Operations, Sales Operations, or Business Operations role
    -OR-
  • Prior experience in consulting, financial analysis, or investment banking
  • Salesforce certification a plus, willingness to work toward relevant systems certifications if not already received
Benefits:

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:
  • “Datto University” virtual on-boarding program
  • Employee Assistance Program
  • LinkedIn Learning
  • Headspace App
  • Generous paid paternal leave
  • A dynamic and socially active work culture, including Employee Resource Groups
  • Networking and career development opportunities
Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
 
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Datto Inc. are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.