Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Billing and Collections Specialist to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will report to the Account Services Manager.

Does This Describe You:

You're a team player and enjoy learning new things.

A Look Inside the Job:

  • Provide ongoing administrative support to Partner Accounts/Billing Team
  • Administer incoming service calls and tickets to ensure the customer’s needs are appropriately serviced
  • Updating billing records with contact information, payment updates and product changes
  • Research and respond to customer billing and account inquiries
  • Process credit and debit adjustments
  • Review recurring invoices and creating manual invoices when needed
  • Escalate customer issues, other than billing, to the appropriate department
  • Work closely with the Partner Accounts/Billing Manager to ensure successful customer experiences

About You:

  • Fluent in German and English
  • Experience developing professional working relationships with site staff and providers
  • Experience meeting productivity goals and deadlines
  • A love of teamwork
  • Experience in customer service and/or billing collections preferred
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Ability to work with customers to defuse anger or confusion and come to a mutually beneficial conclusion
  • Experience with Microsoft Office especially MS Excel and Word
  • Must enjoy learning and be self-motivated with the ability to switch contexts as the needs of the business evolve

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Private medical insurance
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

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Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

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