Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for an Associate Salesforce Administrator to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will report to the Director of CRM Systems.

Does This Describe You:

Not afraid to take a challenge head-on by yourself.

A Look Inside the Job:

  • Create, configure and maintain custom reports and dashboards
  • Create and manage users, profiles, roles, queues and permission sets
  • Manage and organize public list views and groups
  • Create and customize page layouts (Classic and Lightning)
  • Enrich account and contact information
  • Develop and maintain Salesforce training materials
  • Create and manage workflows/process builder
  • Support the design, creation, and management of data imports and exports
  • Support the creation and migration of new development features onto the Salesforce platform using development and deployment methodologies
  • Stay informed about new Salesforce features and functionality to provide recommendations for process improvements

About You:

  • Excellent communication and customer service skills
  • Bachelor’s degree
  • 1-3 years of experience supporting a sales and/or support team
  • Knowledge of basic SQL based system principles
  • Strong data management skills
  • Excellent organizational and time management skills
  • Working proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • High attention to detail

Bonus Points:

  • Salesforce Certification

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Private medical insurance
  • Free lunch every Friday
  • Generous paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

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Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

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