Sr. Support Engineer

Reports to: Director of Customer Success

Job responsibilities include:

  • Customer pre-sales support during customer technology trials, helping customers setup, test and benchmark a solution.
  • Post-sales, pre-production solution design, helping customers develop best practices and operation procedures.
  • Post-sales, production deployment, helping customers troubleshoot and resolve product and ecosystem issues.
  • Pre-release feature functionality and ecosystem integration testing.
  • Testing product workarounds prior to applying a remedy on customer site.
  • Customer advocacy; helping our engineering team to meet customer requirements on quality and functionality completeness.
  • Work with technology partners to resolve ecosystem customer issues.
  • Infrequent travel to customer sites and datacenters.

Required credentials:

  • B.S. or higher degree in Computer Science or Engineering.
  • 5+ years of industry experience in testing, system engineering or technical support.

Required skills:

  • Hands-on experience in all three technical areas: Storage, Networking and Linux.
  • Experience working in a lab, setting up servers, switches/routers and storage devices.
  • Good communication skills to interact with customers in person and via teleconference.

Desired skills:

  • Basic scripting skills with Linux shell or python.
  • Server virtualization (Linux, VmWare).
  • Engineering or higher-end support experience from VmWare corp
  • Automation and orchestration with OpenStack and Kubernetes.

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