Job Description

Datavant is growing fast, and as we rapidly onboard new clients, they expect flawless and timely execution of new implementations.  On the Implementations team, we don’t simply ask: Are we delivering against the contract? We ask if we’re creating as much value as possible for our clients and partners as we support the development and execution of their data strategies.

As an Implementations Lead, you are excited to work directly with clients and lead them through the software implementation process. You are the forefront of Datavant’s client service arm, and are eager to develop a deep understanding of our clients’ businesses and use cases.

By joining Datavant today, you’re stepping onto a team that is going to transform the way that healthcare is delivered.  You’re also stepping onto a team that is smart, nice and get things done. As a member of that team, you bring raw horsepower to the role; you’re ambitious but low ego; a team player who is focused on results and continuous improvement.   

You’re joining Datavant not because you want a job, but because you want to build a company that is going to reshape an industry.  From your first day at Datavant, you are a co-owner and your success is the company’s success

Responsibilities:

Effectively support clients throughout the implementation process and beyond

  • Ensure successful client onboarding as soon as a deal is signed
  • Project manage client engagements effectively: scope work, manage timelines, communicate externally, and reliably deliver on schedule
  • Communicate clearly and frequently with clients to ensure awareness, alignment, and progress
  • Provide exceptional client service and constantly consider ways we could better serve clients through new features, use cases, and products

Communicate within Datavant to ensure visibility of the implementations and customer support processes

  • Work with Go-to-market team to ensure a smooth client hand-off to Implementations
  • Communicate clearly and frequently with internal colleagues to ensure awareness, alignment, and progress
  • Upon completion of a project, work closely with Customer Success to ensure ongoing and continued support for each client

Identify and support automation of repeatable implementations and customer support processes

  • Approach implementations systematically: seek to standardize work wherever possible
  • Support design of scalable processes that streamline or automate repeated tasks
  • Proactively communicate with the Product team to identify both opportunities for automation of existing processes, and client “custom requests” that are the seeds of a valuable new feature, use case or product

Qualifications

Minimum qualifications

  • Analytical thinker who has a process-oriented mindset and is willing to work across teams to ensure automation of implementation processes
  • Intellectually curious individual eager to learn the industry, the product and each of our clients’  businesses
  • Exceptional written and verbal communication skills
  • Able to write basic scripts to manipulate data, or willingness to learn
  • Highly organized individual capable of tracking multiple client projects simultaneously, and ensuring systematic follow up and responsiveness to client requests
  • Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity
  • BA/BS degree with strong academic credentials
  • 0-4 years of work experience

Preferred qualifications

  • Experience leading client engagements involving software delivery services
  • Passion for healthcare and/or building world-class software

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