Datavant is a rapidly growing healthcare technology company with a mission to connect the world’s healthcare data.  By eliminating data silos in the healthcare industry, we aim to meaningfully improve care delivery and patient outcomes.  

Our client base is growing rapidly and we are seeking  customer-focused, detail-oriented, and process-minded individuals to join our Implementations team.  Implementations sits at the intersection of Product, Sales and Customer Success. As the forefront of Datavant’s client service arm, you will own end-to-end software implementations for enterprise clients. You will develop a deep understanding of both our technology and our clients’ business needs.

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential individuals who can rapidly grow their responsibilities as the company scales. If you are ambitious but low-ego, and a team player who is focused on results and continuous improvement, we invite you to apply!

Responsibilities:

Provide flawless and timely execution of new implementations and responsive client support throughout the customer life cycle

  • Ensure smooth client onboarding as soon as a deal is signed
  • Project manage client engagements effectively: scope work, manage timelines, communicate externally, and reliably deliver on schedule
  • Communicate clearly with clients to ensure proper expectation-setting, constant alignment, and steady progress
  • Provide exceptional client service and constantly consider ways to better serve clients through new features, use cases, and products

Communicate cross-functionally within Datavant to ensure visibility of the implementations and customer support processes

  • Work with Sales team to anticipate forthcoming work and to ensure a smooth client hand-off to Implementations
  • Work with Product and Engineering to investigate customer issues with the software
  • Upon completion of an implementation, work closely with Customer Success to ensure continued support for each client
  • Communicate clearly and frequently with other internal colleagues to ensure general awareness and progress of customer implementations

Identify and support automation of repeatable implementations and customer support processes

  • Approach implementations systematically: seek to standardize and appropriately document work wherever possible
  • Support design of scalable processes that streamline or automate repeated tasks
  • Proactively communicate with the Product team to identify both opportunities for automation of existing processes, and client “custom requests” that are the seeds of a valuable new feature, use case or product

Qualifications

Minimum qualifications

  • Analytical thinker who has a process-oriented mindset and is willing to work across teams to ensure automation of implementation processes
  • Exceptional written and verbal communication skills, with high EQ for client and cross-functional interactions
  • Highly-organized and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
  • Intellectually curious individual eager to learn the industry, the product and each of our clients’ businesses
  • Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity
  • Able to write basic scripts to manipulate data, or willingness to learn
  • BA/BS degree with strong academic credentials
  • 0-4 years of work experience

Preferred qualifications

  • Experience leading client engagements involving software delivery services
  • Passion for healthcare and/or building world-class software
  • Understanding of healthcare IT standards and data structures
  • Familiarity with writing SQL queries

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