--COVID-19 Hiring Update--
Dataminr is still actively hiring.
As the health and safety of our candidates and our employees come first, 
we're excited to provide virtual experiences for interviews and new hire on-boarding.
This is an office-based role, but we will provide all the necessary support to work remotely until our offices reopen. 

Who we are:

We are Dataminr. We are a mission-driven company committed to the power of AI, public data, and real-time information as a force for good in the world. Over the last decade, our team has established and refined the leading AI platform for real-time event and risk detection. We surface the earliest signals of unfolding events and emerging risks within an increasingly diverse and complex landscape of publicly available information, enabling more effective risk mitigation strategies, faster response, and better crisis management. Dataminr serves thousands of professionals in 70+ countries by delivering timely, relevant, and actionable alerts to public and private sector organizations around the world.

We’ve grown to over 500 talented employees across seven global offices and raised $392 million in funding in our most recent investment round. Our culture promotes cross-team interaction, work-life balance and the sharing of information and ideas because it enables us to do our best work together, make a meaningful contribution, and have fun. Join us and help the world manage risk in real time.

Who you are:

You're a highly motivated and self-starting individual who has the ability to assist in engagements with our public sector, NGO and nonprofit clients to help tackle their most difficult information challenges. On a daily basis, our Client Engagement team (1) interfaces directly with Dataminr’s clients; (2) works closely with these clients to identify their most difficult challenges and leverages the Dataminr platform to solve them; (3) quickly monitors and analyzes our data feeds and signals concerning public safety, disaster and security issues; and (4) keeps up-to-date on key developments in the public safety and humanitarian support spaces. You will become the client’s “best friend” at Dataminr and ensure that they are receiving value from Dataminr’s platform.

Responsibilities:

  • Be an expert on Dataminr’s platform; develop a deep understanding of publicly available information and data analytics
  • Demonstrate platform capabilities to audiences ranging from senior officials to the individual user level; support business development efforts across the International public sector vertical
  • Identify new potential use cases and opportunities for existing clients and users
  • Learn client mission sets and operational processes; integrate Dataminr into clients’ workflow and recommend best practices
  • Train and support new users on-site or virtually through video or phone teleconference
  • Gather client feedback and clearly articulate client product recommendations for Dataminr product development with the product teams
  • Forecast potential client use-cases and provide immediate support or remediation
  • Maintain and leverage large datasets with the goal of extracting insights that will inform the team’s overall strategies
  • Manage multiple end user groups in various geographic regions

Desired Skills & Experience:

  • Bachelor’s degree in a related field
  • 2 to 3 years of experience supporting public sector agencies, preferably international
  • Knowledge of publicly available information and data analysis efforts of public sector, NGO and nonprofit organizations, including but not limited to humanitarian assistance, law enforcement, or emergency management
  • Customer success and/or software deployment experience preferred
  • High level of accountability, self-motivated and an ability to handle/execute on multiple competing priorities in a fast-paced environment
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
  • Must be extremely comfortable with data entry and analysis via Google Sheets or Excel
  • Interested in world events and enjoys being up to date on the day’s news
  • Outstanding communication and presentation skills (written and verbal)
  • Additional language capabilities would be a plus

Why you should work here:

  • We recognize and reward hard work with:
    • company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance
    • 401(k) savings plan with company matching
    • flexible spending account for out-of-pocket medical, transit, parking and dependent care expenses
  • We want you to be your best, authentic self by supporting you with:
    • a diverse, driven, and passionate team of coworkers who want you to succeed
    • individual learning and development fund and professional training
    • generous paid time off; including sick leave and 100% company paid parental leave
    • in-office perks such as a kitchen stocked with snacks and beverages, and catered meals
    • remote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements

…and this is just to name a few!

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

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