About DataCamp:

DataCamp is building the best platform to learn and teach data skills. We create technology for personalized learning experiences and bring the power of data fluency to millions of people around the world. Our learners get real hands-on experience by completing self paced, interactive data science courses, practice, and projects from the best instructors in the world, right in the browser.

We are an international team with backgrounds in education, data science, design, psychology, biology, linguistics, engineering and more. We are united by our passion for impacting the future of education.

About the Role:

The Director of Customer Success is responsible for ensuring our customers are extracting maximum value from DataCamp. The Director will oversee the Customer Success Managers (CSMs) to ensure they have the tools necessary (both skill set and actual tool sets) to successfully accomplish their goals of driving value and revenue from our customer base.

You're the Type of Person who:

  • Serves as a confident subject matter expert as it relates to the DataCamp platform and the data science / learning & development industry as a whole
  • Understands how to drive usage / adoption as a path towards expansion
  • Advocates for and is the voice of his/her customer
  • Has a desire to drive value for customers
  • Has a high level of intellectual curiosity
  • Performance driven and radically candid
  • Highly structured way of working. Process and measuring impact are your best friends
  • Can implement training programs for the Customers Success team

Our Ideal Candidate has:

  • 5+years experience managing customer relationships
  • 5+ years experience managing 5+ people
  • Deep understanding of Interest in familiarity with the data science field and typical data science workflows
  • Completed 4+ DataCamp courses
  • A deep understanding of customer needs and ability to translate them into achievable goals
  • The ability to efficiently and effectively communicate, both verbally and in writing
  • Experience navigating budgets and power within large F500 customers
  • A passion for education / e-learning
  • Bachelor’s degree or higher

Some of your Key Metrics:

  • Retention
    • Net Retention
    • Gross Retention
    • Logo Retention
  • Expansion
    • Total expansion growth
    • Average ARR expansion
    • % of customer portfolio expanding
  • Customer satisfaction
  • Customer interactions / activity for you and your team

What's in it for you?

  • A role at the center of the commercial business of a fast growing SAAS scale-up
  • A competitive salary including fringe benefits
  • Stock options
  • Flexible hours
  • Work with a great team (everyone says this, but we’re serious—we’re pretty great)

DataCamp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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