DataCamp is building the best platform to learn and teach data skills. We create technology for personalized learning experiences and bring the power of data fluency to millions of people around the world. Our learners get real hands-on experience by completing self paced, interactive data science courses, practice, and projects from the best instructors in the world, right in the browser.
We are an international team with backgrounds in education, data science, design, psychology, biology, linguistics, engineering and more. We are united by our passion for impacting the future of education.
About the Role:
The Director of Customer Success is responsible for ensuring our customers are extracting maximum value from DataCamp. The Director will oversee the Customer Success Managers (CSMs) to ensure they have the tools necessary (both skill set and actual tool sets) to successfully accomplish their goals of driving value and revenue from our customer base.
You're the Type of Person who:
Serves as a confident subject matter expert as it relates to the DataCamp platform and the data science / learning & development industry as a whole
Understands how to drive usage / adoption as a path towards expansion
Advocates for and is the voice of his/her customer
Has a desire to drive value for customers
Has a high level of intellectual curiosity
Performance driven and radically candid
Highly structured way of working. Process and measuring impact are your best friends
Can implement training programs for the Customers Success team