About Dandy

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

A Dandy Account Manager delivers the operating system for dentistry to an exclusive portfolio of customers by continuously driving revenue and product growth, retention and customer engagement. You will own a book of business end to end and lead a cross functional team (‘Customer Pod’) to create a small business experience for customers.

What You’ll Do

  • Drive engagement, retention and growth in a book of business of 200-300 dental practices by delivering outstanding customer sales experience and achieving customer business objectives
  • Manage pricing conversations and renewals with customers 
  • Lead the Customer Pod to manage the strategic relationship with accounts and handle escalated issues related to overall customer experience
  • Plan and execute account and portfolio based growth strategies to achieve growth, retention and customer experience goals by understanding growth drivers, identifying opportunities for growth, and managing risks 
  • Become proficient in all product line offerings to drive awareness, trial and adoption across your book of business 
  • Run the routines and prioritization of your Customer Pod team to inspire and mechanize performance 
  • Capture actionable voice of customer feedback and follow through on the feedback loops for the customer

What We’re Looking For

  • 1-3 years of experience in account management, sales or other revenue generating roles
  • Experience carrying a revenue target in a high-growth/fast-paced environment 
  • Ability to assess business opportunities, develop and execute on account strategy plans, and go after growth opportunities (cross-sell & up-sell)
  • Passion for thinking strategically and identifying product driven solutions for customers
  • Ability to work cross-functionally and leverage multiple stakeholders to position company products against direct and indirect competitors
  • Experience in managing and mitigating churn risk
  • Strong desire to build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement and solutions
  • Excellent written and oral communication skills with customers, colleagues, and third parties
  • Located in Central or Eastern Time zone

Bonus Points For

  • Outstanding professional references to share
  • Experience with marketplace models
  • Part of a startup acquisition or IPO
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan, paid time off and fitness reimbursements.

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

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