Dandy is a business-in-a-box for dentists. Our vision is to become the operating system for every dental office in America by leading the transition to digital dentistry for the $200 billion industry. Headquartered in New York City, Dandy is backed by the world's leading venture capital investors.
Dandy is hiring our first Director of Customer Experience (CX) to build client services infrastructure as we scale. This person will run and operate a team encompassing CX, onboarding, IT, and Account Management. The client services team is 9 people today and will scale significantly, as we expect to grow our customer base by about 10x this year.
What You'll Do
Build fundamental client services infrastructure that will scale through hypergrowth
Hire and lead a high-performing team to deliver a best in-class experience to our dental practice clients
Identify operational bottlenecks and build scalable solutions that grow our business and marketshare
Leverage a wealth of disparate data sources to drive strategic decision making
Project manage new operational initiatives with stakeholders across the business (executive, operations, product, and IT)
Develop creative ways to surprise and delight our customers
What We're Looking For
6+ years of CX, customer success/ service, or client services work, ideally at a high-growth venture-backed software startup
Track record of success in building new operational processes and an ability to work through ambiguity
Experience leading teams of 20+
Experience working as part of a high-performing interconnected operations team
Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
Experience using data to analyze performance and drive strategic decision making
With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested! Dandy is committed to cultivating a diverse and inclusive team and none of the above points are 100% required.
Bonus Points For:
Outstanding professional references to share
Experience with marketplace models
Investment banking or management consulting backgrounds
Part of a startup acquisition or IPO
Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
Best in class healthcare including medical, dental, and vision
Competitive salary and equity packages
Fully stocked kitchen with snacks and coffee
Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.