Dandy is a business-in-a-box for dentists. Our vision is to become the operating system for every dental office in America by leading the transition to digital dentistry for the $200 billion industry. Headquartered in New York City, Dandy is backed by the world's leading venture capital investors.
Dandy is hiring a Customer Experience Associate to build out client-facing support infrastructure and deliver a best-in-class experience to our dental practice clients. As a frontline operator, you will interface with our users, develop feedback loops, and work with operations leadership to build out our product.
What You'll Do
Serve as a product expert and provide support to our dental practice clients and dental lab vendors
Surprise and delight our customers through superior issue resolution
Identify operational bottlenecks and build scalable solutions that grow our capacity
Utilize SaaS tools to streamline workflows and build processes that scale
Work cross-functionally with our product and engineering teams to incorporate user feedback into the development process
What We're Looking For
0-1+ years of professional or internship work in a startup, big tech, consulting, or finance environment
Ability to resolve client issues and deliver a great experience through phone, chat, and in-person communication
Desire to work in ambiguous, high velocity environments
Willingness to roll up your sleeves and fix problems in a hands-on manner
Intellectual curiosity and research abilities
With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested! Dandy is committed to cultivating a diverse and inclusive team and none of the above points are 100% required.
Bonus Points For:
Outstanding professional references to share
Experience with marketplace models
Exposure to healthcare environments or stakeholders
Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
Best in class healthcare including medical, dental, and vision
Competitive salary and equity packages
Fully stocked kitchen with snacks and coffee
Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.