Dandy is a business-in-a-box for dentists. Our vision is to become the operating system for every dental office in America by leading the transition to digital dentistry for the $200 billion industry. Headquartered in New York City, Dandy is backed by the world's leading venture capital investors.
About the Role
Dandy is looking for an IT technician to build out our IT infrastructure. You’ll work closely with our external stakeholders to make sure that our team, clients, and products are all supported by a strong IT backbone. This is an awesome role for an IT professional looking to level up their career and contribute to a high growth startup.
What You'll Do
Own and drive client-facing IT infrastructure. You’ll image computers, fulfill training orders, and provide desktop support for Windows 10 Pro computer
Serve as a product expert for client-facing hardware, specifically 3D scanning devices
Serve as an interface between clients and our internal operations team, frequently working cross functionally and communicating product feedback
Support internal team with ad-hoc in-office IT needs
What We're Looking For
2-4 years of IT experience in a customer-service environment with availability to work on call shifts as dictated by the business
Experience with Windows 10 Professional
Ability to put clients first and deliver white glove service in high pressure scenarios
Strong communication skills and a desire to work collaboratively with internal team members
Ability to learn quickly and work smarter, not just harder
Desire to take on ambiguous tasks and develop scalable solutions
With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested! Dandy is committed to cultivating a diverse and inclusive team and none of the above points are 100% required.
Bonus Points For:
Certifications in CompTIA A+ and/or Microsoft Technologies
Experience working with SMBs (small business owners like restaurants, motels, or dentists)
Time spent at a venture-backed startup during hypergrowth
Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
Best in class healthcare including medical, dental, and vision
Competitive salary and equity packages
Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.