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*This position is eligible to be hired virtually within the US; must be authorized to work in the US
At Cypress.io, we're on a mission to make software testing delightful and effective and thus dramatically improve the efficiency and quality of modern software development. Today, Cypress provides better, faster, and more reliable testing for anything that runs in a browser. Hundreds of thousands of developers and QA professionals use Cypress to write better code faster and release with confidence.
Cypress is currently used in over 90 countries by hundreds of thousands of developers across more than 30,000 organizations. Cypress has over 3,500 customers in more than 74 countries across 65 industries and includes marquee names like Patreon, GoFundMe, Pendo, Slido, and HashiCorp.
Cypress' culture is rooted in our shared passion for impact and contributions to the developer community. Many of our team are current or former software engineers motivated to change the way testing informs each developer's journey. Our team exhibits intellectual curiosity, intrinsic motivation, working collaboratively, and a continuous learning mentality. We are a fully remote organization.
Cypress.io is a revolutionary open source testing software for web applications, used and loved by tens of thousands of developers and QA engineers across the globe. We believe testing needs a lot of love, and we are here to foster a tool, a service, and a community that can teach and benefit everyone. Cypress recently completed our Series B financing, led by Bessemer Venture Partners, to power our next phase of rapid growth.
As a Technical Account Manager at Cypress.io, you will be responsible for nurturing an enterprise book of business to drive adoption, satisfaction and value out of the Cypress subscription. In addition to functioning as a primary technical resource for your customers, you will be their trusted advisor and internal advocate when it comes to decision making for their test suite.
Responsibilities:
- Become an expert in Cypress’ product offerings to drive adoption and optimize client test strategy.
- Empathize, advocate for, and maintain positive relationships with Cypress users.
- Consistent value driven communication with customers in your book of business.
- Perform technical demonstrations of Cypress to convey the value of the tool.
- Cross-functional collaboration within Cypress to champion customer perspectives.
- Maintain and nurture customer relationships and identify opportunities for revenue growth and expansion.
- Identify and monitor account success metrics.
- Document all customer interactions in Salesforce to increase visibility across Go To Market teams.
- Continuous education on test automation industry trends.
To succeed in this role, you will need:
- Technical background with an understanding of how web applications are built and work.
- Existing knowledge around balancing revenue generating goals with proper technical account management.
- Javascript software development & testing experience.
- Ability to convey written and verbal technical information at an audience-appropriate level.
- Natural curiosity and a desire to learn.
- An empathetic approach to all interactions.
- Ability to work with partial information, and good judgment on when to ask questions and when to run independently.
- Passion for problem solving, process optimization, and engaging developers within our community to promote a solution based environment.
- Strong GIF game!
Bonus Points for experience in:
- The DevTools space
- SaaS organizations
- Front-End component frameworks (React, Angular, Vue, Svelte)
- The following tools: Salesforce, Zendesk, GitHub, Discord, Slack, Calendly, Zoom, VS Code, Hubspot, Clickup, GSuite
100% Remote / 0-5% travel required
This position's compensation package is below.
Base Salary: $100,000 - $110,000
Variable: $10,000
On-target Earnings: $110,000-$120,000
We also offer expansive health, dental and vision insurance, generous parental leave for birth/adoption, disability insurance, PTO, work from home stipend, and much more.
#LI-Remote
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!
We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
