At Cypress, we’re on a mission to build an essential testing platform that makes automated testing delightful and effective. Cypress provides better, faster, and more reliable testing for anything that runs in a browser. Hundreds of thousands of developers and QA professionals use Cypress.io to write better code faster and release with confidence.

Cypress is currently used in over 90 countries by hundreds of thousands of developers across more than 30,000 organizations. Cypress has over 1,800 customers in more than 58 countries across 45 industries and includes marquee names like Atlassian, Crunchbase, GitHub, PayPal, and Slack.

The company was founded in 2015 and has raised $55M in capital to date, including a $40M Series B financing in November 2020, led by OpenView Partners, with participation from Bessemer Venture Partners, Battery Ventures, Sapphire Ventures and Stripes.co. 

Our goal is to meet our users where they are at and to be the liaison between our team and the active Cypress community. As a Community Customer Success Manager, you will own and drive the strategy of the Cypress Community by partnering with the Support, Customer Success, Marketing, and Product teams. This resource is crucial in driving key initiatives within our self-service, scale, customer advocacy, acquisition, and adoption programs. You will act as the voice, tone, and moderator of Cypress through community support, educational & informative content, and digital engagement to build product presence and trust. We’re seeking someone who is passionate about relationship building, is an advocate for our users and has strong written and verbal communication skills.  

 Responsibilities

  • Become a technical expert in all of Cypress’ products and services.
  • Empathize, advocate for, and maintain positive relationships with the Cypress community.
  • Collaborate with Community Marketing & Developer Experience to develop an engagement strategy focused on educating and supporting the Cypress community through content, events, user groups, developer meet-ups, webinars, technical support, blog posts, workshops, tutorials, Q&A Office Hours, etc.
  • Provide support to the Cypress community by reproducing, troubleshooting, and responding to customer requests in a timely manner.
  • Leverage documentation, institutional team knowledge, and other information sources to help solve problems.
  • Contribute to documentation as needed to ensure our users have access to current, quality, accurate resources.
  • Ability to work strategically as a proactive self-starter with independent decision making, driving rapid work delivery, and having a hands-on approach.

Skills and Requirements

  • Minimum 2 years of experience leading and providing technical and community support to a customer/user community of an established B2B/C SaaS platform
  • Experience navigating a hyper-growth environment where things can change as often as daily
  • Examples of working cross-functionally to deliver outstanding developer experience
  • Passionate about growing and engaging with developer  communities 
  • Strong planning and organizational skills
  • You are developer centric
  • You understand developer needs and workflows
  • An empathetic approach to all interactions
  • Natural curiosity
  • JavaScript software development & testing experience
  • A firm understanding of how web applications are built and work
  • Passionate about developer tools
  • Knowledge of software development methodologies, development life-cycles, and use of development tools in a support capacity
  • Previous experience leading a customer/user community 
  • Understanding of community networks and – design, functionality, strategy
  • Experience with Cypress products and offerings
  • Exceptional communication skills
  • Very high attention to detail
  • Excellent verbal, written, and presentation skills

We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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