👋 Hi, I'm Eric, Senior Controller at Customer.io. I'm looking for an Accounting Manager to join our Business Operations team. The Accounting Manager and the Controller and CFO will work together to manage and maintain the financial record keeping and reporting of the company. This role will directly impact the company by contributing to the development, maintenance, and review of the monthly financial results, the annual operating budget and rolling forecasts, as well as managing the day-to-day functions required of the team.

Some things you'll do...

  • Financial Reporting: Prepare and analyze monthly, quarterly, and annual financial statements in accordance with GAAP standards. Communicate financial results to senior management and provide insights to support strategic decision-making.
  • Team Leadership: Supervise and mentor a team of accounting professionals, fostering a culture of accountability, collaboration, and continuous improvement. Provide guidance on complex accounting issues and support professional development initiatives.
  • Compliance and Controls: Ensure compliance with regulatory requirements and internal controls. Implement and maintain policies and procedures to safeguard company assets and mitigate risks.
  • Process Improvement: Streamline accounting processes and leverage technology to increase efficiency and accuracy. Identify areas for improvement and implement best practices to enhance productivity and scalability.
  • Audit Support: Coordinate external audits and serve as the primary point of contact for auditors. Prepare audit schedules, provide requested documentation, and address audit findings in a timely manner.
  • System Implementation: Collaborate with cross functional departments to implement new procurement, payroll and subscription billing tools. Providing documentation and training for company personnel on new processes and procedures.

What we're looking for:

  • 7+ years of progressive accounting experience, including 2 years in a managerial role.
  • Thorough understanding of GAAP principles and financial reporting requirements.
  • CPA preferred
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
  • Excellent analytical and problem-solving abilities, with a keen attention to detail.
  • Proficiency in accounting software (e.g., NetSuite, QuickBooks) and Microsoft Excel.
  • Effective communication skills, with the ability to present complex financial information clearly and concisely.
  • Demonstrated ability to prioritize workload, meet deadlines, and adapt to changing priorities in a fast-paced environment.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

  1. 30-minute video call with a Recruiter
  2. 45-minute video call with the Hiring Manager
  3. Take Home Assignment
  4. Assignment Review Call with two potential team members
  5. Final Interview

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