Hello! I’m Aiden, Director of Product Design at Customer.io.
Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join our growth team, where you’ll envision and run experiments to help new customers get started with Customer.io more successfully. Product growth designers embrace rapid iteration and experimentation. A successful candidate will be expected to apply their prior experience and expertise in growth and activation, coupled with a creative and high-craft approach to designing product solutions.
This role will partner with a product manager and a team of engineers to lead a squad through experimental approaches at driving activation and reducing time to value. You'll partner with growth marketing leaders to develop hypotheses and growth strategies, measure the success of experiments, and develop a deep understanding and ownership of self-service activation. You'll push the entire design team to create more impactful experiences by giving actionable feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
What you'll do…
- Work rapidly with your team to design and launch experiments, learn from the results, and iterate quickly to drive critical business metrics
- Create design proposals for growth experiments and collaborate with engineers, marketers and other stakeholders to shape activation strategy
- Develop an understanding and compassion for customers through research
- Participate in the team’s prioritization of work, advocating for experientially-driven solutions to tough activation problems
- Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
About you…
- You’re an experienced product designer with 3+ years of experience in a software development setting, with a minimum of 1+ years experience in a growth role
- You’re most comfortable in an experimentation setting, and are motivated by creating measurable business impact with your work
- You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
- Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
- You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- You thrive with autonomy and ownership, and are comfortable navigating ambiguity
- You are comfortable communicating asynchronously, including across time zones
- You have a passion for making complex functionality more approachable
- You have experience understanding complex systems and designing simple, elegant user interfaces for them
What we're looking for…
- 1+ year(s) prior experience in a growth design role, preferably for a B2B product
- Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
- Familiarity designing within the constraints of a design system and how interfaces are built from components
- Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
- Experience with tools like Mixpanel, Amplitude, or Fullstory
- Proficiency with Figma
About Design at Customer.io
While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $167,000 - USD $186,000
Zone 2: USD $153,000 - USD $170,000
Zone 3: USD $140,000 - USD $155,000
Zone 4: USD $112,000 - USD $124,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute intro call with a Recruiter
- 45 minute video call with the Hiring Manager
- 1 hour video call with a Senior Product Designer
- 1 hour video call with a Senior Product Designer(s) - Portfolio Walkthrough
- 45 min video call with a cross-functional Product Manager
- 45 min video call with a cross-functional Engineering Manager
